2655|QUALITY OF PUBLIC SERVICES (I)
Description
- Image of the functioning of Public Administrations in Spain.
- Difficulty in carrying out procedures in the offices of the Public Administration. Main difficulties.
- Degree of importance of public services.
- Principally responsible for the provision of public services in Spain.
- Knowledge of the Ministry of Public Administrations. Functions.
- Assessment of different services or services (01-10).
- Equality in the provision of services by the public administration.
- Comparison of the functioning of the State Administration, Autonomous Community and City Council.
- Knowledge of the competence of different services.
- Qualifying scales of the State Administration (01-10).
Knowledge of government measures to improve the quality of public services.
- Main measures or services to improve their quality.
- Preferred means of contacting the Administration.
- Visits to centers or services of the State Administration.
Reason for the last visit to a centre or service of the State Administration. Organism he went to.
- Degree of satisfaction with the resolution of the problem dealt with in the State Administration. Expectations.
Contact in the last year with the State Administration through papers (letter, fax ...) and telephone.
- Degree of satisfaction of contact with the State Administration via telephone.
Contact in the last year with the State Administration through the Internet. Organism, reason and degree of satisfaction.
- Degree of importance of different aspects of the functioning of the State Administration (01-10).
- Evolution of the Administration in the last five years.
- Services to be provided by the Administration or private companies.
- Comparison of the operation of public services managed by the Administration and by private companies.
- Public service managed by private organisation or company.
- Association of a number of characteristics with the public or private sector.
- Degree of satisfaction with different services (01-10).
- Concern of the current Government to improve the functioning of the services.
- Filing a complaint or claim for any action of the Public Administration.
- Center or service that motivated the complaint.
- Main reason for the complaint or claim.
- Response within 20 days of the date of the complaint.
- Degree of satisfaction with the resolution of the complaint or claim.
- Reasons why no complaint or claim has ever been filed.
- Preferences in the participation of citizens for the improvement of public services.
- Main issues that should be addressed by the Public Administration.
- Ideological self-location scale (1-10).
- Voting memory in the 2004 general election.
Citizenship of the interviewee.
Resources
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Description |
Link |
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0 |
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http://www.cis.es/cis/opencm/ES/1_encuestas/estudios/ver.jsp?estudio=7619&%3Bcuestionario=8833&%3Bmuestra=13944 |
Tags
- administración-y-servicios-públicos
- internet
- estudio-cuantitativo