2479|THE DEFENSOR OF THE PEOPLE

Description

  • Degree of trust in institutions.
  • Opinion on the evolution of the different Public Administrations in: simplicity of procedures, information to the citizen, speed in resolving procedures, incorporation of new technologies, treatment of the citizen, facilities of the offices of attention to the public and professionalism
  • Degree of requirement of the Spaniards with the operation of the Public Administration
  • Management carried out in the last year in offices of the Public Administration: existence of any problem when carrying out the management and, where appropriate, filing a formal complaint or claim, satisfaction with the response to it or reason why you did not file a complaint or claim
  • On some occasions he has stopped claiming something important in order to avoid the formalities
  • Feeling of protection or lack of protection that the interviewee has against errors or arbitrariness that could be committed by the Public Administrations
  • Opinion on the degree of knowledge that Spaniards have about their rights
  • Knowledge of the institution of the Ombudsman and the name of the person currently in office
  • Role that best defines the Ombudsman
  • Opinion on whether people know what the Ombudsman is for
  • Evaluation of the current work of the Ombudsman
  • Degree of information you have about the work of the Ombudsman
  • Knowledge of the different ways to lodge a complaint with the Ombudsman: by mail, telephone, in person and online
  • Knowledge of the free handling of complaints to the Ombudsman
  • Degree of independence of the Ombudsman's actions vis-à-vis the Government
  • Opinion on the Ombudsman's usefulness in resolving citizens' complaints about the actions of: its City Council, its autonomous community and the State Administration
  • Opinion on the extent to which public administrations pay attention to the Ombudsman when he intervenes to solve a problem
  • Submission of a complaint to the Ombudsman, either by the interviewee's staff or by someone close to the interviewee
  • Assessment of problem-solving effectiveness and response time
  • Knowledge of the Annual Report presented to the Cortes Generales by the Ombudsman
  • Knowledge of the Ombudsman's reports on: school violence, domestic violence, minors and waiting lists in the National Health System
    To those who did not know the institution of the Ombudsman: cases in which he would request the intervention of the Ombudsman
  • Opinion on which three cases should be given priority in the Ombudsman's inquiries
  • Opinion on the situation of fundamental rights and freedoms in Spain
  • Political ideology scale of the interviewee
  • Voting memory in the last general election

Resources

Name Format Description Link
2479/0-0|THE PEOPLE'S DEFENSOR|2491/National/Spanish population/both sexes/18 and over/personal interview Unknown Open resource

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