2479|THE DEFENSOR OF THE PEOPLE

Description

- Degree of trust in institutions. - Opinion on the evolution of the different Public Administrations in: simplicity of procedures, information to the citizen, speed in resolving procedures, incorporation of new technologies, treatment of the citizen, facilities of the offices of attention to the public and professionalism - Degree of requirement of the Spaniards with the operation of the Public Administration - Management carried out in the last year in offices of the Public Administration: existence of any problem when carrying out the management and, where appropriate, filing a formal complaint or claim, satisfaction with the response to it or reason why you did not file a complaint or claim - On some occasions he has stopped claiming something important in order to avoid the formalities - Feeling of protection or lack of protection that the interviewee has against errors or arbitrariness that could be committed by the Public Administrations - Opinion on the degree of knowledge that Spaniards have about their rights - Knowledge of the institution of the Ombudsman and the name of the person currently in office - Role that best defines the Ombudsman - Opinion on whether people know what the Ombudsman is for - Evaluation of the current work of the Ombudsman - Degree of information you have about the work of the Ombudsman - Knowledge of the different ways to lodge a complaint with the Ombudsman: by mail, telephone, in person and online - Knowledge of the free handling of complaints to the Ombudsman - Degree of independence of the Ombudsman's actions vis-à-vis the Government - Opinion on the Ombudsman's usefulness in resolving citizens' complaints about the actions of: its City Council, its autonomous community and the State Administration - Opinion on the extent to which public administrations pay attention to the Ombudsman when he intervenes to solve a problem - Submission of a complaint to the Ombudsman, either by the interviewee's staff or by someone close to the interviewee - Assessment of problem-solving effectiveness and response time - Knowledge of the Annual Report presented to the Cortes Generales by the Ombudsman - Knowledge of the Ombudsman's reports on: school violence, domestic violence, minors and waiting lists in the National Health System To those who did not know the institution of the Ombudsman: cases in which he would request the intervention of the Ombudsman - Opinion on which three cases should be given priority in the Ombudsman's inquiries - Opinion on the situation of fundamental rights and freedoms in Spain - Political ideology scale of the interviewee - Voting memory in the last general election

Resources

Name Format Description Link
0 http://www.cis.es/cis/opencm/ES/1_encuestas/estudios/ver.jsp?estudio=2431&amp%3Bcuestionario=2436&amp%3Bmuestra=5525

Tags

  • constitución-e-instituciones
  • administración-y-servicios-públicos
  • violencia-doméstica-y-violencia-de-género
  • estado
  • estudio-cuantitativo

Topics

  • GOVE
  • JUST

Categories