Description
Complaints rail passengers make about their train journey
Source agency: Office of rail and road
Designation: National Statistics
Language: English
Alternative title: Rail complaints
Resources
| Name | Format | Description | Link |
|---|---|---|---|
| Table 4410 - Delay compensation claims | ODS | Open resource | |
| Table 4310 - Disabled persons railcards (DPRC) in circulation and issued | ODS | Open resource | |
| Table 4210 - Passenger assists and bookings | ODS | Open resource | |
| Table 4213 - Passenger assists by station operator | ODS | Open resource | |
| Table 4163 - Appeals closed by Transport Focus and London TravelWatch by operator | ODS | Open resource | |
| Table 4160 - Appeals categories closed by Transport Focus and London TravelWatch | ODS | Open resource | |
| Table 4130 - Complaints categories | ODS | Open resource | |
| Table 4143 - Complaints by contact method and operator | ODS | Open resource | |
| Table 4133 - Complaints categories by operator | ODS | Open resource | |
| Table 4113 - Complaints per 100,000 journeys by operator | ODS | Open resource | |
| Table 4110 - Complaints per 100,000 journeys | ODS | Open resource | |
| Table 4153 - Complaints responded to within 10 and 20 working days by operator | ODS | Open resource | |
| Table 4180 - National Rail Enquiries telephone service | ODS | Open resource | |
| Table 4174 - Passenger satisfaction with complaints handling by operator | ODS | Open resource | |
| Table 4170 - Passenger satisfaction with complaints handling | ODS | Open resource | |
| Table 4123 - Praise per 100,000 journeys by operator | ODS | Open resource |