Service measurement – Telephone response, number
Description
Number of answers for the index questions “Have you experienced the answer from the municipality’s employees as clearly via email?”, “In your last contact with the municipality’s employees by telephony, how satisfied were you with the reception?” and “How easy was it to get help from the municipality with your question via telephony?”. In the survey, residents have been given their answers and satisfaction on a scale from 1-5 where 1 is the worst and 5 is the best. In the analysis of the result, the grades are converted to an index from 0-100. The index is calculated by producing an average based on the different values of the grading scale. Grade 5 gives 100 points, grade 4 gives 75 points, grade 3 gives 50 points, grade 2 gives 25 points and grade 1 gives 0 points. In order to get a value, the municipality must have received at least 30 responses.
Resources
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http://data.europa.eu/88u/dataset/http-api-kolada-se-v2-kpi-n00675 |
Tags
- rådet-för-främjande-av-kommunala-analyser-kolada
- kommun