HMRC People Survey results

People survey results showing HMRC’s employee engagement index.

The 2013 survey is HMRC’s fifth annual Civil Service People Survey. HMRC’s engagement index has increased by a rounded 3% (from 41.47%) to reach 44% (43.92%). This result is a positive move in the right direction, and HMRC has moved closer to the Civil Service engagement benchmark which has remained static at 58% – but we recognise we have still some work to do.