Description
More and more companies can be reached online and more and more things can be arranged online. The municipality of Groningen also wants to adapt to this new way of working. With the study ‘Services provided by the municipality of Groningen’, the municipality wanted to find out how the members of the residents panel Groningen Heard think about the services provided by the municipality of Groningen and the increasing role of digitisation in this.
The survey shows that three quarters of the respondents prefer to arrange their affairs with the municipality digitally, but if necessary the municipality also wants to be able to contact them in person (calling/going to a counter). Respondents of all ages are concerned about what the increasing digitalization means for the elderly. That is why, according to the respondents, it is important that personal contact with the municipality remains, if necessary or desired.
Resources
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Format |
Description |
Link |
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33 |
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https://data.groningen.nl/sites/default/files/open-data/rapportage-digitaleagenda.pdf |
Tags
- digitalisering
- dienstverlening
- inwonerspanel