Communication with residents via social media
Description
The municipality of Groningen communicates frequently via social media. Many questions from residents of the city that are asked via WhatsApp, Facebook or Twitter are handled via webcare. We asked the Stadspanel what they think of the communication of the municipality of Groningen via social media. About 80 percent say they are satisfied or very satisfied with the response they received to their question or to their message on social media. The friendliness of the response is even 90 percent satisfied or very satisfied. Respondents approach the municipality via social media because they find it an easy way to get in touch with the municipality.
Resources
| Name |
Format |
Description |
Link |
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33 |
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https://data.groningen.nl/sites/default/files/open-data/digitale-communicatie-gemeente-groningen.pdf |
Tags
- stadspanel
- inwoners
- communicatie
- social-media