VPVKAC customer survey data files

Description

Datafiles of customer surveys of the State and Local Government Single Customer Service Centres (hereinafter referred to as VPVKAC) — 2017, 2018, 2019 and 2021. The aim of the study: find out the needs and awareness of NPVC clients regarding the possibilities for receiving services in the NPVC, as well as the satisfaction with the services received. The main topics covered by the study are: 1) needs and awareness in relation to the possibilities for receiving services; 2) customer satisfaction with the service received in general and responsiveness of employees; 3) satisfaction with the support provided by employees in receiving e-services. Description and methodology of the survey sample: VPVKAC customers who have visited the VPVKAC during the last six months, customer selection, stratified random sample, administrative territory, taking into account the proportional representation of planning regions. Representative NPVC customer survey. The NPVC customer survey is part of the “Integrated Monitoring of Public Service Provision and End User Needs” financed from the State budget sub-programme 62.07.00 (Establishment of centralised public administration ICT platforms, optimisation and development of public administration processes) project “Public Administration Information and Communication Technology Architecture Management System” (No.2.2.1.1/16/I/001 — Public Administration Information and Communication Technology Architecture Management System).

Resources

Name Format Description Link
8 https://data.gov.lv/dati/dataset/fc6a17af-6543-4f2d-980b-585981fcc0ce/resource/29c12e6b-0e2c-4a7f-a2bb-94ddfb5c676e/download/vpvkac_aptauja_fails_2018_mdr.csv
8 https://data.gov.lv/dati/dataset/fc6a17af-6543-4f2d-980b-585981fcc0ce/resource/4b0dfd9c-2ef2-42bc-8536-e27d8f77299a/download/varam_vpvkac_klientu_aptauja_datu_fails_2019_dataportal.csv
8 https://data.gov.lv/dati/dataset/fc6a17af-6543-4f2d-980b-585981fcc0ce/resource/581a4c84-775f-414d-93fa-59cdafb45553/download/varam_vpvkac_klientu_aptauja_datu_fails_total_dataportal2.csv
8 https://data.gov.lv/dati/dataset/fc6a17af-6543-4f2d-980b-585981fcc0ce/resource/d63a272b-a7f7-4648-9bfb-0c1be35bf92d/download/varam_aptauja.csv
23 https://data.gov.lv/dati/dataset/fc6a17af-6543-4f2d-980b-585981fcc0ce/resource/c557b4dd-cb34-4202-9c4f-f7bc0e30b670/download/varam_aptauja_metadata.json
53 https://data.gov.lv/dati/dataset/fc6a17af-6543-4f2d-980b-585981fcc0ce/resource/6ec09feb-cc5f-4753-a094-c6ec7bb0f2b3/download/vpvkac_klatienes_klienti_datu_fails_2021.xls

Tags

  • pakalpojumu-pieteikšanas-pieredze
  • vienas-pieturas-aģentūras-princips
  • vpvkac
  • pakalpojumu-sniegšanas-kanāli
  • klientu-apmierinātība
  • valsts-un-pašvaldību-vienotie-klientu-apkalpošanas-centri
  • klientu-apkalpošana

Topics

Categories