Description

This audit focuses on whether the Canada Revenue Agency’s contact centres provided callers with accurate information in a timely manner regarding individual taxes, benefits, and business taxes.

Resources

Name	Format	Description	Link
2025—Report of the Auditor General of Canada—Canada Revenue Agency Contact Centres	PDF		https://open.canada.ca/data/dataset/f3b4a7c6-79b1-40ac-b23f-8daede71c655/resource/1e569f11-0e81-4f5e-8e52-88f2b105ad15/download/parl_oag_202510_01_e.pdf
2025—Report of the Auditor General of Canada—Canada Revenue Agency Contact Centres	PDF		https://open.canada.ca/data/dataset/f3b4a7c6-79b1-40ac-b23f-8daede71c655/resource/ab73c541-c7a4-4807-b006-70367d3ab8b9/download/parl_oag_202510_01_f.pdf
2025—Report of the Auditor General of Canada—Canada Revenue Agency Contact Centres	HTML		https://www.oag-bvg.gc.ca/internet/English/parl_oag_202510_01_e_44717.html
2025—Report of the Auditor General of Canada—Canada Revenue Agency Contact Centres	HTML		https://www.oag-bvg.gc.ca/internet/Francais/parl_oag_202510_01_f_44717.html

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