Description

The City of Montreal wanted to conduct a study in order to better understand the perception of Montreal citizens with regard to the various municipal services. This approach is part of the City of Montreal's desire to establish a periodic measurement of satisfaction in order to include the citizen's point of view on an ongoing basis in the decision-making process. In this context, the City of Montreal mandated SOM to carry out the fall 2012 satisfaction measurement. __Recent versions of satisfaction surveys (standardized approach) are available in the following two sets:__ [Satisfaction survey among businesses with respect to City of Montreal services] (/city-of-montreal/business-satisfaction-survey) [Survey of satisfaction of citizens with respect to City of Montreal services] (/city-of-montreal/citizen-satisfaction-survey)

Resources

Name	Format	Description	Link
2012 satisfaction survey	ODS		https://donnees.montreal.ca/fr/dataset/ebc6d8ed-1d4b-4f7e-9ea7-58b90d987556/resource/03a81631-4b02-4e9f-8c8a-0274aa300a7d/download/mtlsat12.ods
2012 Survey Results	PDF		https://donnees.montreal.ca/fr/dataset/ebc6d8ed-1d4b-4f7e-9ea7-58b90d987556/resource/6d0616f3-50c3-4ed8-a9a8-0d8af8211a75/download/r12413v1p10p1villedemontrual-sat-citoyens.pdf
2012 satisfaction survey	CSV		https://donnees.montreal.ca/fr/dataset/ebc6d8ed-1d4b-4f7e-9ea7-58b90d987556/resource/8a997373-19da-4da1-a8fb-e099fb03bd09/download/mtlsat12.csv
2012 Satisfaction Survey - Survey Data	ZIP		https://donnees.montreal.ca/fr/dataset/ebc6d8ed-1d4b-4f7e-9ea7-58b90d987556/resource/8d51757e-f6ee-4a23-88c7-4b19cc4a16e6/download/mtlsat12.zip
Satisfaction Survey Questionnaire, 2012	ZIP		https://donnees.montreal.ca/fr/dataset/ebc6d8ed-1d4b-4f7e-9ea7-58b90d987556/resource/8ec1a264-4080-441f-b27d-368b834387aa/download/questionnaire-mtlsat12.zip
Survey Analysis Report, 2012	ZIP		https://donnees.montreal.ca/fr/dataset/ebc6d8ed-1d4b-4f7e-9ea7-58b90d987556/resource/8f833e2b-9b41-4169-ad91-ea610a74e698/download/sondage-mtlsat12.zip
2012 Survey Results	Unknown		https://donnees.montreal.ca/fr/dataset/ebc6d8ed-1d4b-4f7e-9ea7-58b90d987556/resource/e6a8d132-a2b4-4c8e-9a88-2351b40645ac/download/sondage-mtlsat12.odp
Original metadata (https://www.donneesquebec.ca)	HTML		https://www.donneesquebec.ca/recherche/fr/dataset/ebc6d8ed-1d4b-4f7e-9ea7-58b90d987556

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