Departmental Results Framework indicators 2019-2020 Edition – Indicator 8: Percentage of total volume of improved correspondence (i.e. changes to structure, design, language and format)

Description

To support the Minister’s mandate commitment to deliver correspondence that is straightforward and easy to read, the External Administrative Correspondence (EAC) project aims to redesign 95% of CRA correspondence by May 2019.

Resources

Name Format Description Link
Departmental Results Framework Indicator 8: Percentage of total volume of improved correspondence (i.e. changes to structure, design, language and format) CSV https://www.canada.ca/content/dam/cra-arc/prog-policy/stats/departmental-results/2019-2020/cmr-ind8-2019-20-fra.csv
Departmental Results Framework Indicator 8: Percentage of total volume of improved correspondence (i.e. changes to structure, design, language and format) CSV https://www.canada.ca/content/dam/cra-arc/prog-policy/stats/departmental-results/2019-2020/drf-ind8-2019-20-eng.csv
Explanatory Notes HTML https://www.canada.ca/en/revenue-agency/programs/about-canada-revenue-agency-cra/income-statistics-gst-hst-statistics/departmental-results-framework/indicators-2019-20.html
Explanatory Notes HTML https://www.canada.ca/fr/agence-revenu/programmes/a-propos-agence-revenu-canada-arc/statistiques-revenu-statistiques-tps-tvh/cadre-ministeriel-resultats/indicateurs-2019-20.html

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