Survey of service quality January 2024 - Requests for survey of building files
Description
The dataset contains the details of the replies (*) to the questionnaire for detecting the satisfaction of users who use the online service for requesting surveys and copies of building files, activated in May 2021 in compliance with the indications of the Digital Administration Code (Legislative Decree 82/2005, Article 7(3) - amended by Legislative Decree 179/16, Article 8(1)).
The questionnaire can be completed online by the user after applying for the certificate and allows them to express their satisfaction with the accessibility, simplicity and effectiveness of the service. The user accesses the questionnaire via a link received by email at the end of the request.
The results of the survey are published monthly on https://www.comune.milano.it/comune/amministrazione-transparente/servizi-distributi/servizi-in-rete.
Some interpretative notes:
* The columns “Could you specify where you experienced the most difficulties?” are assessed only by those who gave a negative assessment in the question “Overall how easy was it to use this online service?”
* The values in the column “Would you speak well of this service to other people?” correspond to the following rating levels: 0 to 6 detractors, 7 and 8 passive, 9 and 10 promoters
(*) closed questions only
Resources
| Name |
Format |
Description |
Link |
|
8 |
|
https://dati.comune.milano.it/dataset/a99427c8-874d-448f-ab60-2dc430166d21/resource/7dd4cab0-0846-4260-b0bd-3ba769a4275f/download/ds2700-rilevazione-qualita-servizio-richieste-visure-fascicoli-edilizi-gennaio-2024.csv |
|
23 |
|
https://dati.comune.milano.it/dataset/a99427c8-874d-448f-ab60-2dc430166d21/resource/53acaf26-f113-4d6c-8f50-839a1e3a37d6/download/ds2700-rilevazione-qualita-servizio-richieste-visure-fascicoli-edilizi-gennaio-2024.json |
Tags
- visura
- seriestorica
- customersatisfaction
- amministrazionetrasparente