Service quality survey December 2023 - Presentation of TARI declarations

Description

The dataset contains the details of the replies (*) to the questionnaire for detecting the satisfaction of users who use the online service for submitting TARI declarations for domestic users (occupation, cessation, change in non-resident occupants and change in property data), activated in May 2021 in compliance with the indications of the Digital Administration Code (Legislative Decree 82/2005, Article 7(3) - amended by Legislative Decree 179/16, Article 8(1)). The questionnaire was updated in mid-December 2023 and at the same time a similar survey was activated on the online service dedicated to Tari declarations for non-domestic users. The questionnaire can be completed online by the user after applying for the certificate and allows them to express their satisfaction with the accessibility, simplicity and effectiveness of the service. The user accesses the questionnaire via a link received by email at the end of the request. The results of the survey are published monthly on https://www.comune.milano.it/comune/amministrazione-transparente/servizi-distributi/servizi-in-rete. Some interpretative notes: * The column “Could you specify where you experienced the most difficulties?” is assessed only by those who gave a negative assessment in the question “Overall how easy was it to use this online service?” * The columns “Overall how easy was it to use this online service?” and “Overall how satisfied are you with the online service for submitting Tari declarations?” can range from 1 (not at all) to 4 (very) * The values in the column “Would you speak well of this service to other people?” correspond to the following rating levels: 0 to 6 detractors, 7 and 8 passive, 9 and 10 promoters (*) closed questions only

Resources

Name Format Description Link
23 https://dati.comune.milano.it/dataset/f09d0ac5-dba0-4b9e-90e0-3128df4bc6b6/resource/6e9b86e2-16ea-4d4d-9cb9-367967602ee5/download/ds2675-rilevazione-qualita-servizio-presentaz-dichiaraz-tari-dicembre-2023-nuovo-questionario.json
8 https://dati.comune.milano.it/dataset/f09d0ac5-dba0-4b9e-90e0-3128df4bc6b6/resource/4857e367-6e89-4827-9efe-3b75b0619aef/download/ds2675-rilevazione-qualita-servizio-presentaz-dichiaraz-tari-dicembre-2023.csv
8 https://dati.comune.milano.it/dataset/f09d0ac5-dba0-4b9e-90e0-3128df4bc6b6/resource/983e5378-b424-49ba-a4f6-0f85c7943496/download/ds2675-rilevazione-qualita-servizio-presentaz-dichiaraz-tari-dicembre-2023-nuovo-questionario.csv
23 https://dati.comune.milano.it/dataset/f09d0ac5-dba0-4b9e-90e0-3128df4bc6b6/resource/1702cb46-dd7d-4063-9e46-b7cbaad366c4/download/ds2675-rilevazione-qualita-servizio-presentaz-dichiaraz-tari-dicembre-2023.json

Tags

  • seriestorica
  • customersatisfaction
  • tari
  • amministrazionetrasparente

Topics

  • EDUC

Categories