Description

The City of Montreal assesses the level of satisfaction of citizens with municipal services. A first wave of satisfaction surveys took place in the fall of 2014. The City of Montreal's satisfaction study includes four surveys. This set aims to find out how satisfied businesses are with the services of the City of Montreal. The City of Montreal satisfaction study includes three satisfaction surveys conducted among the Montreal population, as well as a satisfaction survey among businesses in the City of Montreal: 1. [Survey of citizen satisfaction with collective and individual services] (/city-of-montreal/citizen-satisfaction-survey); 2. [Survey of satisfaction of citizens with telephone service 311] (/city-of-montreal/survey-satisfaction-citizens-service-telephonique-311); 3. [Satisfaction survey among citizens of the nine largest municipalities in Quebec] (/dataset/survey-satisfaction-grandes-Municipalites-quebec); 4. Survey of satisfaction of businesses with collective and individual services ### Survey Objectives: - Evaluate indicators relating to the reputation of the City of Montreal - Evaluate satisfaction with public services - Evaluate satisfaction with individual service - Identify priorities for action to move the needle of satisfaction

Resources

Name	Format	Description	Link
Questionnaire 2016 - Business satisfaction survey	PDF		https://donnees.montreal.ca/fr/dataset/dfe2a015-231b-4061-895f-8d982adc3ab7/resource/1b995520-a893-433a-88bd-b57028fc21f9/download/questionnairesondagesatisfactionentreprises2016.pdf
Codification survey 2016	xlsx		https://donnees.montreal.ca/fr/dataset/dfe2a015-231b-4061-895f-8d982adc3ab7/resource/5d229238-02de-4193-be0b-7992f32963fd/download/codificationsondage2016entreprises.xlsx
Questionnaire 2014 - Business satisfaction survey	PDF		https://donnees.montreal.ca/fr/dataset/dfe2a015-231b-4061-895f-8d982adc3ab7/resource/61cec61e-b41a-46d3-b9c9-f1c1f2e9c0b2/download/questionnairesondagesatisfactionentreprises2014.pdf
Codification 2014 survey	xlsx		https://donnees.montreal.ca/fr/dataset/dfe2a015-231b-4061-895f-8d982adc3ab7/resource/79dc29d3-cfab-4e98-b00a-783ec3ce65e4/download/codificationsondage2014entreprises.xlsx
2014 Results - Business Satisfaction Survey	CSV		https://donnees.montreal.ca/fr/dataset/dfe2a015-231b-4061-895f-8d982adc3ab7/resource/a78bcb86-78ba-4a38-be2c-987f7c6686cf/download/resultatssondagesatisfactionentreprises2014.csv
2016 Results - Business Satisfaction Survey	CSV		https://donnees.montreal.ca/fr/dataset/dfe2a015-231b-4061-895f-8d982adc3ab7/resource/fd2271c8-7f27-4f4c-990b-d93747b9799d/download/resultatssondagesatisfactionentreprises2016.csv
Original metadata (https://www.donneesquebec.ca)	HTML		https://www.donneesquebec.ca/recherche/fr/dataset/dfe2a015-231b-4061-895f-8d982adc3ab7

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