Ombuds Annual Report: Organizational Well-Being—A Shared Responsibility—September 2024 to August 2025

This year’s reporting period coincides with significant feedback captured in the 2024 Public Service Employee Survey, published in June 2025. Results reflected notable declines in satisfaction, including a drop in the percentage of respondents who would recommend the OAG as a great place to work—from 87% (2020 survey) to 49% (2024 survey).

I know these results are painful for many who take great pride in and care deeply about this organization, its mandate, and its people. Organizational challenges can be complex and persistent. I hope this report will promote reflection, discussion, ongoing commitment, and optimism for improving our workplace together.