Departmental Results Framework Indicators 2024-2025 Edition - Indicator 7: Service Satisfaction Index
Description
The Service Satisfaction Index is calculated from the results of the questions:
The CRA’s service was easy to access + The CRA’s service was timely + The information I was given was accurate + The information I was given was complete + The information I was given was easy to understand + The CRA representative took time to understand my situation + The CRA representative was professional + The CRA representative was courteous
Resources
| Name |
Format |
Description |
Link |
| Departmental Results Framework Indicators 2024-2025 Edition - Indicator 7: Service Satisfaction Index |
CSV |
|
https://open.canada.ca/data/dataset/d4c6651c-c6a6-4441-9036-1f0bf504c986/resource/1363388e-f3a7-4f60-a1d2-ba1ce8d2bea8/download/cmr-ind7-2024-2025-fra.csv |
| Departmental Results Framework Indicators 2024-2025 Edition - Indicator 7: Service Satisfaction Index |
CSV |
|
https://open.canada.ca/data/dataset/d4c6651c-c6a6-4441-9036-1f0bf504c986/resource/47e19b52-5190-46e9-a62e-ea1ed2f4e4db/download/drf-ind7-2024-2025-eng.csv |