Description
The Service Satisfaction Index is calculated from the results of the questions:
The CRA’s service was easy to access + The CRA’s service was timely + The information I was given was accurate + The information I was given was complete + The information I was given was easy to understand + The CRA representative took time to understand my situation + The CRA representative was professional + The CRA representative was courteous
Resources
| Name | Format | Description | Link |
|---|---|---|---|
| Departmental Results Framework Indicators 2024-2025 Edition - Indicator 7: Service Satisfaction Index | CSV | Open resource | |
| Departmental Results Framework Indicators 2024-2025 Edition - Indicator 7: Service Satisfaction Index | CSV | Open resource |