Customer Engagement Tool (Multi Channel Communication)
Description
Add new infrastructure within SSA's Enterprise Architecture to allow interactions over multiple, yet to be defined, channels. Possibilities include: Provide a portal Inbox for mySSA users, where a user can initiate or receive secure communications from SSA.
Resources
| Name |
Format |
Description |
Link |
Tags
- crm
- cet
- customer-engagement-tools
- customer-connect