Contact Center Manager Administration (CCMA)
Description
CCMA is the server that provides a browser-based tool for contact center administrators and supervisors. It is used to manage and configure contact center resources and its users, define access to data, and view real-time and historical reports.
Resources
| Name |
Format |
Description |
Link |
Tags
- ccma
- social-security-administration
- management-information
- ssa
- social-security
- contact-center-manager-administration
- fone
- voip
- contact-center