Consumer Concerns: Experience of nuisance calls

Description

Data collected from a face-to-face survey of UK consumers about their concerns, issues or problems in the communications market, specifically with regard to nuisance calls. We are considering ceasing the Nuisance Calls Diary Study that previously run every other year, as we believe it no longer provides significant additional value to our understanding of experience of nuisance calls. The regular Nuisance Calls Tracker will still be continuing, dependent on our return to face to face fieldwork. If this change would adversely affect you then please email market.research@ofcom.org.uk by 21 September 2020 explaining how you currently use the study and the impact of no longer having this research study.

Resources

Name Format Description Link
8 https://www.ofcom.org.uk/__data/assets/file/0018/121824/Consumer-experience-nuisance-calls-28-September-2018.csv
33 https://www.ofcom.org.uk/__data/assets/pdf_file/0020/63173/consumer_complaints_july_2016.pdf
33 https://www.ofcom.org.uk/__data/assets/pdf_file/0021/91083/Consumer-complaints-Sept-16-publish.pdf
8 https://www.ofcom.org.uk/__data/assets/file/0030/168555/consumer-concerns-study-wave-31-.csv
8 https://www.ofcom.org.uk/__data/assets/file/0018/110484/nuisance-calls-complaints-data-tables.csv
8 https://www.ofcom.org.uk/__data/assets/file/0011/114320/Consumer-Complaints.csv
8 https://www.ofcom.org.uk/__data/assets/file/0026/191582/nuisance-call-consumer-concerns-study-wave-32.csv
33 https://www.ofcom.org.uk/__data/assets/pdf_file/0020/58205/consumer_concerns_jan2016.pdf
33 https://www.ofcom.org.uk/__data/assets/pdf_file/0023/78440/qs9999_consumer_complaints_may_2016_publish.pdf
33 hhttps://www.ofcom.org.uk/__data/assets/pdf_file/0019/59104/consumer_concerns_may_2015.pdf
8 https://www.ofcom.org.uk/__data/assets/file/0022/134833/Consumer-complaints-data-tables.csv
8 https://www.ofcom.org.uk/__data/assets/excel_doc/0028/62479/consumer_complaints_july_2016.csv.xls
8 https://www.ofcom.org.uk/__data/assets/file/0023/106745/consumer-complaints-2017.csv
8 https://www.ofcom.org.uk/__data/assets/file/0022/91084/Consumer-complaints-Sept-16-publish.csv
8 https://www.ofcom.org.uk/__data/assets/file/0035/99791/Consumer-issues-survey-experience-of-nuisance-calls-March-2017.csv
8 https://www.ofcom.org.uk/__data/assets/excel_doc/0033/78189/qs9999_consumer_complaints_19.05.2016_1630.csv.xls
33 https://www.ofcom.org.uk/__data/assets/pdf_file/0031/76279/consumer_complaints_july_2015_published.pdf
33 https://www.ofcom.org.uk/__data/assets/pdf_file/0026/68255/consumer_issues_survey_nov_2015.pdf
33 https://www.ofcom.org.uk/__data/assets/pdf_file/0021/63543/consumer_issues_jan_2015.pdf
33 https://www.ofcom.org.uk/__data/assets/pdf_file/0028/45298/consumer_concerns.pdf
8 https://www.ofcom.org.uk/__data/assets/excel_doc/0019/46081/consumer_concerns.csv.xls
33 https://www.ofcom.org.uk/__data/assets/pdf_file/0025/40975/landline_panel.pdf

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