UKBA percentage of complaints responded to within service standard
Description
The number of complaints received about UK Border Agency staff and contractors (broken down into serious misconduct, minor misconduct and service complaints) and about the service the agency provides. For each category of complaint, it also shows the number and the proportion that were dealt with within service standards.
From April 2014 this dataset has been continued as the UK Visas & Immigration Customer Service Operations
Resources
| Name |
Format |
Description |
Link |
|
33 |
|
https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/378804/ho_performance_data_2013_14_q4_v09.pdf |
|
63 |
|
http://webarchive.nationalarchives.gov.uk/20131001174849/http://www.ukba.homeoffice.gov.uk/sitecontent/documents/aboutus/percentage-of-complaints/percentage-of-complaints-ods?view=Binary |