Description
The dataset consists of the Reports of requests for information collected in the first half of 2020, through a CRM software. The types of requests are collected through forms (webforms) on the institutional website of the Metropolitan City of Naples. Requests generate a ticket that is resolved within a set timeframe. All stages of the process are recorded and notified via email and text message.
Resources
| Name | Format | Description | Link |
|---|---|---|---|
| InfoOD_1°sem_2020.csv | CSV | Open resource | |
| Coat of armsOD_1°sem_2020.csv | CSV | Open resource | |
| InfoOD_1°sem_2020.json | CSV | Open resource | |
| Coat of armsOD_1°sem_2020.xls | CSV | Open resource | |
| Coat of armsOD_1°sem_2020.json | CSV | Open resource | |
| TelOD_1°sem_2020.csv | CSV | Open resource | |
| TelOD_1°sem_2020.json | CSV | Open resource | |
| InfoOD_1°sem_2020.xls | XLS | Open resource | |
| TelOD_1°sem_2020.xls | CSV | Open resource |