Description
The dataset consists of the Reports of requests for information collected in the second half of 2019, through a CRM software. The types of requests are collected through forms (webforms) on the institutional website of the Metropolitan City of Naples. Requests generate a ticket that is resolved within a set timeframe. All stages of the process are recorded and notified via email and text message.
Resources
| Name | Format | Description | Link |
|---|---|---|---|
| Coat of armsOD.csv | CSV | Open resource | |
| Coat of armsOD.json | CSV | Open resource | |
| Coat of armsOD.xls | CSV | Open resource | |
| TelOD.xls | CSV | Open resource | |
| InfoOD.xls | CSV | Open resource | |
| TelOD.json | CSV | Open resource | |
| InfoOD.csv | CSV | Open resource | |
| InfoOD.json | CSV | Open resource | |
| TelOD.csv | CSV | Open resource |