Change Asset Problem Reporting System
Description
SSA's basic IT Service Management tool used to identify and track authorized changes to the Production IT environment; identify and track Incidents and Problems within that environment; support Service Desk interactions with internal users; as well as manage and track IT assets and configurable items within the Agency's CMDB. It runs on Hewlett Packard's Service Manager software.
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Tags
- incident-management
- change-management
- itsm
- request-management
- problem-management
- production-it
- configuration-management