Customer Effort Score

Description

Customer Effort Score (CES) is a method that measures how much effort users need to exert when they interact with the municipal digital services.

Resources

Name Format Description Link
0 https://opendata.umea.se/api/v2/catalog/datasets/ces/exports/json
0 https://opendata.umea.se/api/v2/catalog/datasets/ces/exports/jsonld
0 https://opendata.umea.se/api/v2/catalog/datasets/ces/exports/csv?use_labels=true
0 https://opendata.umea.se/api/v2/catalog/datasets/ces/records
0 https://opendata.umea.se/api/v2/catalog/datasets/ces/exports/turtle
0 https://opendata.umea.se/api/v2/catalog/datasets/ces/exports/parquet
0 https://opendata.umea.se/api/v2/catalog/datasets/ces/exports/rdfxml
0 https://opendata.umea.se/api/v2/catalog/datasets/ces/exports/jsonl
0 https://opendata.umea.se/api/v2/catalog/datasets/ces/exports/n3
0 https://opendata.umea.se/api/v2/catalog/datasets/ces/exports/xls?use_labels=true

Tags

  • e-service
  • umeå-kommun
  • digital-services

Topics

  • GOVE

Categories