Public Administration Websites
Description
The Benchmarking Survey on the quality of sites and the interactivity of PA online services in Emilia-Romagna is a survey carried out annually by the Emilia-Romagna Region since 2003 and was thoroughly revised in 2010. The methodology used mainly refers to the analysis of local PAs’ websites and telephone interviews for in-depth analysis of interactivity for all measured interactive services. The indicators identified (61) for site quality are grouped into thematic families relating to: transparency, user orientation and participation and inclusion. For online services, the reference methodology is e-Europe enriched by measurements on privacy, exhaustiveness, multichannel, access conditions, user orientation and the degree of internal/external delivery to the site. 27 e-government services provided by local authorities in the region were examined.
Specific methodologies have been chosen for the measurement of accessibility indicators, some of which have been detected using VAMoLà, a tool for assessing the accessibility of sites on AChecker. The response times of the requests to the institutional email were measured following mystery shopper methodologies. The bodies on which the survey is carried out are 348 Municipalities, 9 Provinces, 38 Associations, the Region, 11 Ausl Companies (only in the part on services).
More information: http://www.regionedigitale.net/publications/collana-emilia-romagna-digitale/Juice-6
Resources
| Name |
Format |
Description |
Link |
|
57 |
|
https://dati.emilia-romagna.it/dataset/255fc14b-11c3-4a57-9021-94c74d7b6ae5/resource/bdba4204-3fab-43b5-9f5e-0108edb88220/download/sitipa.zip |