Description
This dataset captures monthly data from HSS' phone system and includes metrics pertaining to Calls Answered, Average Speed of Answer, Abandonment Rate, In-person Assistance. This data supports the City's Performance Measures requirements. In April of 2023 HSS switched to a new phone system - WEBEX (Finess).
Resources
| Name | Format | Description | Link |
|---|---|---|---|
| Comma Separated Values File | CSV | Open resource | |
| JSON File | JSON | Open resource | |
| RDF File | RDF | Open resource | |
| XML File | XML | Open resource |