Call Center Metrics for the Health Service System
Description
This dataset captures monthly data from HSS' phone system and includes metrics pertaining to Calls Answered, Average Speed of Answer, Abandonment Rate, In-person Assistance. This data supports the City's Performance Measures requirements. In April of 2023 HSS switched to a new phone system - WEBEX (Finess).
Resources
| Name |
Format |
Description |
Link |
|
8 |
|
https://data.sfgov.org/api/views/qz8r-q5ne/rows.csv?accessType=DOWNLOAD |
|
40 |
|
https://data.sfgov.org/api/views/qz8r-q5ne/rows.rdf?accessType=DOWNLOAD |
|
23 |
|
https://data.sfgov.org/api/views/qz8r-q5ne/rows.json?accessType=DOWNLOAD |
|
55 |
|
https://data.sfgov.org/api/views/qz8r-q5ne/rows.xml?accessType=DOWNLOAD |
Tags
- metrics
- performance
- call-center