Departmental Results Framework Indicators 2023-2024 Edition - Indicator 7: Service Satisfaction Index
Description
The Service Satisfaction Index is calculated from the results of the questions:
The CRA’s service was easy to access + The CRA’s service was timely + The information I was given was accurate + The information I was given was complete + The information I was given was easy to understand + The CRA representative took time to understand my situation + The CRA representative was professional + The CRA representative was courteous
Resources
| Name |
Format |
Description |
Link |
| Departmental Results Framework Indicators 2023-2024 Edition - Indicator 7: Service Satisfaction Index |
CSV |
|
https://open.canada.ca/data/dataset/bd61026c-699e-4f1e-9319-337cb7998508/resource/aec579d3-25b4-4dc0-9c88-958457aa95a0/download/drf-ind7-2023-2024-eng.csv |
| Departmental Results Framework Indicators 2023-2024 Edition - Indicator 7: Service Satisfaction Index |
CSV |
|
https://open.canada.ca/data/dataset/bd61026c-699e-4f1e-9319-337cb7998508/resource/b0380afe-55c3-4b6f-9086-bd2fb5216ce4/download/cmr-ind7-2023-2024-fra.csv |