Description

This indicator measures the overall user satisfaction with language tools and linguistic services provided by the Bureau, which demonstrates that the program meets its objectives. This indicator is measured through a semi-annual client satisfaction survey, administered to all requesters of the Bureau’s services.

Resources

Name	Format	Description	Link
Data Dictionary	XML		https://donnees-data.tpsgc-pwgsc.gc.ca/bt1/btb-drf-cmr-dd.xml
Data file 2018 - 2019	CSV		https://donnees-data.tpsgc-pwgsc.gc.ca/bt1/satisfactionglobale-overallsatisfaction/satisfactionglobale-overallsatisfaction-2018-2019.csv
Data file 2019 - 2020	CSV		https://donnees-data.tpsgc-pwgsc.gc.ca/bt1/satisfactionglobale-overallsatisfaction/satisfactionglobale-overallsatisfaction-2019-2020.csv
Data file 2020 - 2021	CSV		https://donnees-data.tpsgc-pwgsc.gc.ca/bt1/satisfactionglobale-overallsatisfaction/satisfactionglobale-overallsatisfaction-2020-2021.csv
Data file 2021 - 2022	CSV		https://donnees-data.tpsgc-pwgsc.gc.ca/bt1/satisfactionglobale-overallsatisfaction/satisfactionglobale-overallsatisfaction-2021-2022.csv
Data file 2022 - 2023	CSV		https://donnees-data.tpsgc-pwgsc.gc.ca/bt1/satisfactionglobale-overallsatisfaction/satisfactionglobale-overallsatisfaction-2022-2023.csv
Data file 2023 - 2024	CSV		https://donnees-data.tpsgc-pwgsc.gc.ca/bt1/satisfactionglobale-overallsatisfaction/satisfactionglobale-overallsatisfaction-2023-2024.csv
Data file 2024 - 2025	CSV		https://donnees-data.tpsgc-pwgsc.gc.ca/bt1/satisfactionglobale-overallsatisfaction/satisfactionglobale-overallsatisfaction-2024-2025.csv
Supporting Documentation (English)	HTML		https://donnees-data.tpsgc-pwgsc.gc.ca/bt1/satisfactionglobale-overallsatisfaction/soutien-support-eng.html
Supporting Documentation (French)	HTML		https://donnees-data.tpsgc-pwgsc.gc.ca/bt1/satisfactionglobale-overallsatisfaction/soutien-support-fra.html

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