ADP User Satisfaction Survey, 2016
Description
The aim of the research is to study user satisfaction with the services of the Social Science Data Archive (ADP) and recommend
steps of development of the organization in order to improve the services. We are aware that the measurement of satisfaction is only one element among the performance indicators
and the quality of the organization. Undoubtedly, quality is central to user confidence.
materials. In the case of statistical outputs, especially in cases where statistics are used in decision-making processes,
data quality is the basis for the validity of scientific findings. Today, when we talk about quality of service in the organization,
We no longer have in mind only the quality of the prepared materials and products, but also the quality of the entire work process,
This includes the efficiency, competence and motivation of employees, as well as the quality of the services provided. With quality
We meet at all levels of the organization. The individual aspects of quality should in no way be considered in isolation.
They follow each other and are connected to each other. There are also costs associated with all the steps of the organization.
Management's job is to manage overall quality management and find the right balance between quality and cost.
Resources
| Name |
Format |
Description |
Link |
|
21 |
|
https://www.adp.fdv.uni-lj.si/uporabi/kako |
|
21 |
|
https://www.adp.fdv.uni-lj.si/opisi/adpuse16 |
|
33 |
|
http://dk.fdv.uni-lj.si/magistrska/pdfs/mag_vipavc-brvar-irena.pdf |
|
33 |
|
http://www.adp.fdv.uni-lj.si/podatki/adpuse16/adpuse16_vp1_sl_v1_r1.pdf |
|
33 |
|
http://www.adp.fdv.uni-lj.si/podatki/adpuse16/adpuse16_vp1_en_v1_r1.pdf |
Tags
- lastno-raziskovanje
- razvoj-slovenske-znanosti
- zadovoljstvo-uporabnikov
- storitve-arhiva-družboslovnih-podatkov
- raziskovalni-podatki
- pomembnost-obstoja-adp