Survey of satisfaction among citizens with regard to public services

In order to remain in line with the needs and expectations of its citizens, the City wishes to measure their level of satisfaction with its services and to ask their opinion on the changes that could be made to them. She therefore undertook a series of web surveys conducted by Léger Marketing. These will be done four times a year (June, September, December and March) between June 2019 and June 2021. The survey reports will be made public on the City's website and in open data on the Quebec Government's Data Quebec site. Each survey focuses on: * Municipal services in general (invariable from one survey to another) * Seasonal services; * Some specific files. The objectives of this approach * Evaluate the satisfaction of citizens with the services offered by the City and their citizen experience; * Identify their sources of satisfaction and dissatisfaction and the improvements they would like to see made as a priority; * Measure their adherence to certain projects to modify the provision of services.