Description
The Client Contact Centre’s (CCC) phone menu was improved to address feedback regarding its path ambiguity, limited reporting capabilities, and client confusion resulting from duplicate queue lines. The goal of usability testing is to evaluate how well the existing phone menu works and to determine which redesigned model has the highest client experience score.
Resources
| Name | Format | Description | Link |
|---|---|---|---|
| Usability Testing Summary Report | Docx | Open resource | |
| Usability Testing Summary Report | Docx | Open resource | |
| Change Management Plan | Docx | Open resource | |
| Usability Testing - CCC Phone Menu Re-design Project | Unknown | Open resource | |
| Change Management Plan | Docx | Open resource | |
| Usability Testing - CCC Phone Menu Re-design Project | Unknown | Open resource |