Description

The Client Contact Centre’s (CCC) phone menu was improved to address feedback regarding its path ambiguity, limited reporting capabilities, and client confusion resulting from duplicate queue lines. The goal of usability testing is to evaluate how well the existing phone menu works and to determine which redesigned model has the highest client experience score.

Resources

Name	Format	Description	Link
Usability Testing Summary Report	Docx		https://open.canada.ca/data/dataset/93c5339a-f6ea-40c3-b5f2-2446cc53c99b/resource/37a994c0-5bad-44ce-b143-fd42d574645f/download/resume-du-rapport-de-test-dutilisabilite.docx
Usability Testing Summary Report	Docx		https://open.canada.ca/data/dataset/93c5339a-f6ea-40c3-b5f2-2446cc53c99b/resource/5b6200b9-fe20-4be3-b0b0-01e994583255/download/usability-testing-summary-report.docx
Change Management Plan	Docx		https://open.canada.ca/data/dataset/93c5339a-f6ea-40c3-b5f2-2446cc53c99b/resource/ab142ad2-5050-47a5-9093-d8598777d09f/download/plan-de-gestion-du-changement.docx
Usability Testing - CCC Phone Menu Re-design Project	Unknown		https://open.canada.ca/data/dataset/93c5339a-f6ea-40c3-b5f2-2446cc53c99b/resource/df92b7fe-0267-492d-8dbc-9bcc8c966db6/download/usability-testing-ccc-phone-menu-re-design-project.pptx
Change Management Plan	Docx		https://open.canada.ca/data/dataset/93c5339a-f6ea-40c3-b5f2-2446cc53c99b/resource/e3030e61-d4b4-4ce5-a808-96bdc4a3b169/download/change-management-plan.docx
Usability Testing - CCC Phone Menu Re-design Project	Unknown		https://open.canada.ca/data/dataset/93c5339a-f6ea-40c3-b5f2-2446cc53c99b/resource/f2df275a-ca96-4f69-a4b2-a906c3c94a4f/download/test-dutilisabilite-projet-de-refonte-du-menu-telephonique-du-ccc.pptx

Tags

Topics

Categories