GC HR and Pay - Pay and Benefits Client Contact Centre Scripts

Description

The Pay and Benefits Client Contact Centre (CCC) is the first point of contact for federal public servants who have questions or problems related to their pay and benefits. It is part of Public Services and Procurement Canada’s Human Capital Management – Pay Administration Branch (PAB), which provides pay and benefits services to public servants who are served by the Public Service Pay Centre. To ensure consistency and accuracy in services provided, the CCC developed scripts for pay related inquiries. The scripts allow CCC agents to communicate accurate information and follow intended processes when serving public servants who have questions or may be experiencing pay issues.

Resources

Name Format Description Link
2024-10 Script - Pay System Database and PeopleTools (PSDPT) project Docx https://open.canada.ca/data/dataset/786431c1-7f89-4833-96a3-f67f39ef78c4/resource/0cc195b6-db09-4a3f-b366-340f213fd799/download/2024-10-script-projet-de-migration-de-la-base-de-donnees-du-systeme-de-paye-et-de-peopletools-p.docx
2022-02-15 Script - Mandatory Cashout Docx https://open.canada.ca/data/dataset/786431c1-7f89-4833-96a3-f67f39ef78c4/resource/11e9a8fb-0c63-4214-814f-6e8b39cb1d0b/download/2022-02-15-script-mandatory-cashout.docx
2020-09-29 Script - Indigenous Services Canada onboarding Docx https://open.canada.ca/data/dataset/786431c1-7f89-4833-96a3-f67f39ef78c4/resource/1238305b-c430-46ac-8043-10503446a04e/download/2020-09-29-script-indigenous-services-canada-onboarding.docx
2025-02-06 Script - Work Force Adjustment Docx https://open.canada.ca/data/dataset/786431c1-7f89-4833-96a3-f67f39ef78c4/resource/132cfb12-6f50-4e85-87c6-512614945976/download/2025-02-06-script-work-force-adjustment.docx
2024-10 Script - Pay System Database and PeopleTools (PSDPT) project Docx https://open.canada.ca/data/dataset/786431c1-7f89-4833-96a3-f67f39ef78c4/resource/1bfdf558-ef87-40d3-bbb5-f67b47d6720a/download/2024-10-script-pay-system-database-and-peopletools-psdpt-project.docx
2024-10-15 Script - MyGCPay HR Integration Docx https://open.canada.ca/data/dataset/786431c1-7f89-4833-96a3-f67f39ef78c4/resource/22d3d144-37ce-4216-b0b3-f45a78923220/download/2024-10-15-script-integration-de-mapayegc-rh.docx
2020-09-29 Script - Indigenous Services Canada onboarding Docx https://open.canada.ca/data/dataset/786431c1-7f89-4833-96a3-f67f39ef78c4/resource/300df83c-2bfd-4e3b-82ce-ec712da06ee0/download/2020-09-29-script-accueil-et-integration-de-services-aux-autochtones-canada.docx
2024-10-15 Script - MyGCPay HR Integration Docx https://open.canada.ca/data/dataset/786431c1-7f89-4833-96a3-f67f39ef78c4/resource/5909248f-a240-4437-97ec-163f02641e35/download/2024-10-15-script-mygcpay-hr-integration.docx
2026 Script - New gender identifier (X) policy Docx https://open.canada.ca/data/dataset/786431c1-7f89-4833-96a3-f67f39ef78c4/resource/64bbb06e-a904-4fbc-97aa-d72713e83be7/download/2026-script-la-nouvelle-politique-sur-lidentificateur-de-genre-x-.docx
2026 Script - New gender identifier (X) policy Docx https://open.canada.ca/data/dataset/786431c1-7f89-4833-96a3-f67f39ef78c4/resource/9eed0276-8eea-41fb-ba15-7d4e8a47ebf8/download/2026-script-new-gender-identifier-x-policy.docx
2022 Script - Decommissioning epost Docx https://open.canada.ca/data/dataset/786431c1-7f89-4833-96a3-f67f39ef78c4/resource/e4453dd3-c4bb-45ce-8f96-bc26c00b4a1c/download/2022-script-decommissioning-epost.docx
2022-02-15 Script - Mandatory Cashout Docx https://open.canada.ca/data/dataset/786431c1-7f89-4833-96a3-f67f39ef78c4/resource/e7a1d9fb-70a4-4c6e-a838-82c3557b406d/download/2022-02-15-script-liquidation-de-conges-annuels-et-compensatoires.docx
2025-02-06 Script - Work Force Adjustment Docx https://open.canada.ca/data/dataset/786431c1-7f89-4833-96a3-f67f39ef78c4/resource/f461bbb3-4813-49a7-bb3b-ac05b460ce70/download/2025-02-06-script-reamenagement-des-effectifs.docx
2022 Script - Decommissioning epost Docx https://open.canada.ca/data/dataset/786431c1-7f89-4833-96a3-f67f39ef78c4/resource/f6054335-4432-4c50-8787-431fad03e20f/download/2022-script-mise-hors-service-de-postel.docx

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