Description
About the Client Satisfaction Feedback Initiative
Measuring customer satisfaction is essential to improving service delivery — a top Shared Services Canada (SSC) priority.
Our Customer Satisfaction Feedback Initiative gauges satisfaction on SSC service delivery. It:
helps identify areas that are performing well
supports annual service reviews
identifies areas for continuous service improvement.
Resources
| Name | Format | Description | Link |
|---|---|---|---|
| Customer Satisfaction Feedback Initiative (CSFI) | Doc | Open resource | |
| Customer Satisfaction Feedback Initiative (CSFI) | Doc | Open resource |