Customer Satisfaction Feedback Initiative (CSFI)
Description
About the Client Satisfaction Feedback Initiative
Measuring customer satisfaction is essential to improving service delivery — a top Shared Services Canada (SSC) priority.
Our Customer Satisfaction Feedback Initiative gauges satisfaction on SSC service delivery. It:
helps identify areas that are performing well
supports annual service reviews
identifies areas for continuous service improvement.
Resources
| Name |
Format |
Description |
Link |
| Customer Satisfaction Feedback Initiative (CSFI) |
Doc |
|
https://open.canada.ca/data/dataset/754dc410-7e1a-45fe-9785-8f0616fd45c1/resource/3b46de94-f2c3-4fdf-b50d-32f3bafede48/download/csfi_questionnaire_word.docx |
| Customer Satisfaction Feedback Initiative (CSFI) |
Doc |
|
https://open.canada.ca/data/dataset/754dc410-7e1a-45fe-9785-8f0616fd45c1/resource/76604f45-9b94-4914-b851-916c4d9b5b94/download/irsc_questionnaire_word.docx |