Description

As part of a periodic measurement of satisfaction initiated in 2012 and aimed at including the point of view of Montreal residents in the decision-making process, the City of Montreal mandated SOM to conduct the 2013 satisfaction survey. This wave is specifically aimed at evaluating the following dimensions: •The level of satisfaction with the quality of life in Montreal; •The evolution of the level of satisfaction with the quality of municipal services; •The importance given to municipal services and their relative priority; •The level of satisfaction with customer services and web services provided by the City of Montreal; •The ability to find information concerning municipal services and the appreciation of contacts with representatives of the City of Montreal (311 service and Accès Montréal offices); •The means of communication used by the City of Montreal with Montreal residents. __Recent versions of satisfaction surveys (standardized approach) are available in the following two sets:__ [Satisfaction survey among businesses with respect to City of Montreal services] (/city-of-montreal/business-satisfaction-survey) [Survey of satisfaction of citizens with respect to City of Montreal services] (/city-of-montreal/citizen-satisfaction-survey)

Resources

Name	Format	Description	Link
2013 Survey Results	PDF		https://donnees.montreal.ca/fr/dataset/6adc7b95-cae9-476a-abd6-02af83fb87f1/resource/1bf13e20-ee50-4d4d-8ed4-fa8898aa34e9/download/r13436v2p2villedemontrealsatisfaction.pdf
2013 Survey Results	CSV		https://donnees.montreal.ca/fr/dataset/6adc7b95-cae9-476a-abd6-02af83fb87f1/resource/7d88765f-9658-4b5a-9dd5-8acd505bd4c3/download/sondagedesatisfaction2013.csv
2013 Survey Results	XLS		https://donnees.montreal.ca/fr/dataset/6adc7b95-cae9-476a-abd6-02af83fb87f1/resource/eeffb313-5913-4826-b39e-e19fb8f65e9d/download/sondagedesatisfaction2013.xlsx
Glossary - 2013 survey	PDF		https://donnees.montreal.ca/fr/dataset/6adc7b95-cae9-476a-abd6-02af83fb87f1/resource/fa6e6879-eadf-40da-b5b6-c1eab3043226/download/lexiquesondage2013.pdf
Original metadata (https://www.donneesquebec.ca)	HTML		https://www.donneesquebec.ca/recherche/fr/dataset/6adc7b95-cae9-476a-abd6-02af83fb87f1

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