Observatory on the quality of online procedures

Description

The Online Process Quality Observatory, launched in June 2019, is part of [TECH.GOUV](https://www.numerique.gouv.fr/publications/tech-gouv-strategy-and-roadmap-2019-2021/), the DINUM-led programme to accelerate the digital transformation of the public service. This responds to the government’s desire to place inclusion and user experience at the heart of the design of digital public services. This dashboard, updated every three months and available on Observatoire.numerique.gouv.fr, makes it possible to identify priority areas for improvement and to make public the progress made in dematerialising public services in complete transparency. This tool, which makes it possible to feed the public debate with figures and shared data, provides data for these 250 steps on: - the state of play of its digitisation, - compliance with precise quality criteria (quality of support, accessibility on smartphone, availability, response time, etc.) - user feedback through a user satisfaction index. This satisfaction index is captured on the online administrative procedures themselves, thanks to a "MyReview" button proposed at the end of the user journey. This button is being gradually rolled out across all the State’s flagship initiatives.

Resources

Name Format Description Link
63 https://www.data.gouv.fr/api/1/datasets/r/b6f8e438-e449-4f2a-8d55-cf2e7537486a
63 https://www.data.gouv.fr/api/1/datasets/r/9f924558-7873-43a7-8a75-4d831a69754c
63 https://www.data.gouv.fr/api/1/datasets/r/de99f540-3116-40ba-bf7f-1374d2caf10a
54 https://www.data.gouv.fr/api/1/datasets/r/6daef10d-ca3e-4768-a9e9-3c3a2e8e999b
63 https://www.data.gouv.fr/api/1/datasets/r/fab270f0-1acf-4846-9c39-627dd914adf9
63 https://www.data.gouv.fr/api/1/datasets/r/3ac42502-b73e-44ae-869d-b1e1cbf1a543
63 https://www.data.gouv.fr/api/1/datasets/r/39efc238-7339-44f5-a874-6f51d505a872
54 https://www.data.gouv.fr/api/1/datasets/r/0ee5762d-0b33-4981-90f6-7a1a691f4862
63 https://www.data.gouv.fr/api/1/datasets/r/8841bcca-e013-423b-a97a-4419c8d6855f
63 https://www.data.gouv.fr/api/1/datasets/r/605aad97-20ec-415b-bfa1-54c9d05ce6db
54 https://www.data.gouv.fr/api/1/datasets/r/af0cae3f-7226-48d2-a7ec-38309266ef66
63 https://www.data.gouv.fr/api/1/datasets/r/af721bcd-9513-4325-b7e4-e487c0b41c26
8 https://www.data.gouv.fr/api/1/datasets/r/e1de8987-7d9a-4885-987f-80f2e9c63c3f
63 https://www.data.gouv.fr/api/1/datasets/r/d447085a-fc0d-4bc8-b0cb-c5b9833c7a0e
63 https://www.data.gouv.fr/api/1/datasets/r/05d2a4b6-b4ae-4ff8-8430-1d5812dadd2a
63 https://www.data.gouv.fr/api/1/datasets/r/debc2c82-9756-4792-afef-a9ab6fd82445
63 https://www.data.gouv.fr/api/1/datasets/r/e180f779-c49b-45a0-9d8b-34a772e27762
8 https://www.data.gouv.fr/api/1/datasets/r/a23f3995-fcfb-414c-ae3d-82adb90c07cc
63 https://www.data.gouv.fr/api/1/datasets/r/5ba1ea1f-4b70-4add-a209-f0445e7159e1
63 https://www.data.gouv.fr/api/1/datasets/r/6538e0ba-b423-4744-b15e-8afca6de72af
63 https://www.data.gouv.fr/api/1/datasets/r/faa43765-e448-4c19-bfd5-c38378b2424a
63 https://www.data.gouv.fr/api/1/datasets/r/9cb0e3a4-fd7d-458b-8ed4-d20312eeef41
63 https://www.data.gouv.fr/api/1/datasets/r/bc5d4e56-a571-4bc3-bf45-a47a2d576cb2
63 https://www.data.gouv.fr/api/1/datasets/r/a5c0d8e8-feca-40c7-8a60-38e610e919ef
63 https://www.data.gouv.fr/api/1/datasets/r/4d05c65c-6447-45dc-9fce-da7e0333a9ef
63 https://www.data.gouv.fr/api/1/datasets/r/e2707327-363f-4f03-abfa-540a0480c87c
63 https://www.data.gouv.fr/api/1/datasets/r/46cf550c-7fc7-473c-a953-b624879e4a9c

Tags

  • qualite
  • demarche-administrative
  • satisfaction-usagers
  • satisfaction
  • demarches-phares
  • demarche
  • dematerialisation

Topics

Categories