Description

This data set contains information requests and service requests submitted to the City of Montreal via the 311 call system, by email and at the Accès Montréal Offices (BAM). It should be noted that service requests fall into three categories: requests, complaints and comments. WARNING: The data in this set represents all requests submitted regardless of whether they resulted in an intervention by the City of Montreal or not. In addition, it is important to be aware of the methodology since it contains information on the collection and management of the data necessary for any analysis or interpretation of the data.

Resources

Name	Format	Description	Link
Data visualization	HTML		https://app.powerbi.com/view?r=eyJrIjoiYzVlZjI0NjQtYWI3NS00ZDM0LWJiYmItOGFiZWUzN2VhNWIxIiwidCI6IjlmMTVkMmRjLTg3NTMtNGY4My1hYWMyLWE1ODI4OGQzYTRiYyJ9
3-1-1 requests (2022 to date)	CSV		https://donnees.montreal.ca/dataset/5866f832-676d-4b07-be6a-e99c21eb17e4/resource/2cfa0e06-9be4-49a6-b7f1-ee9f2363a872/download/requetes311.csv
3-1-1 requests (archives 2016 to 2018)	CSV		https://donnees.montreal.ca/dataset/5866f832-676d-4b07-be6a-e99c21eb17e4/resource/dbc02208-907c-46ff-a052-e4c42042d327/download/requetes311_2016-2018.csv
3-1-1 queries (archives 2019 to 2021)	CSV		https://donnees.montreal.ca/dataset/5866f832-676d-4b07-be6a-e99c21eb17e4/resource/dbfc05f8-b939-4639-ae52-2e77f738e43f/download/requetes311_2019-2021.csv
3-1-1 queries (archives 2017 to 2018)	CSV		https://donnees.montreal.ca/dataset/5866f832-676d-4b07-be6a-e99c21eb17e4/resource/f180b33d-7525-48de-b0d1-1b8d15a958bb/download/requetes311_2017-2018.csv
3-1-1 queries (archives 2014 to 2016)	CSV		https://donnees.montreal.ca/dataset/5866f832-676d-4b07-be6a-e99c21eb17e4/resource/f62595b0-b26a-4e7b-ba67-05b84521ab64/download/requetes311_2014-2016.csv
Original metadata (https://www.donneesquebec.ca)	HTML		https://www.donneesquebec.ca/recherche/fr/dataset/5866f832-676d-4b07-be6a-e99c21eb17e4

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