Service delivery performance for the Ontario Public Service

Description

The OPS CSS are service commitments that you can expect when accessing government services by: * telephone * in-person visits * e-mail * regular mail * fax * government websites Where tracking systems were not available, sampling and mystery shopping was used to estimate results. *[CSS]: Common Service Standards *[OPS]: Ontario Public Service

Resources

Name Format Description Link
Original metadata (https://data.ontario.ca) HTML https://data.ontario.ca/dataset/4e92a8c7-7ada-4931-b2be-602c3bfbb0df
Original metadata (https://data.ontario.ca/fr) HTML https://data.ontario.ca/fr/dataset/4e92a8c7-7ada-4931-b2be-602c3bfbb0df
https://files.ontario.ca/opendata/ops css open data 2014-15 3 0.xlsx xlsx https://files.ontario.ca/opendata/ops_css_open_data_2014-15_3_0.xlsx
https://files.ontario.ca/opendata/ops css open data 2014-15 3.xlsx xlsx https://files.ontario.ca/opendata/ops_css_open_data_2014-15_3.xlsx

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