Description

The City of Montreal assesses the level of satisfaction of citizens with municipal services. A first wave of satisfaction surveys took place in the fall of 2014. The City of Montreal satisfaction study includes three satisfaction surveys conducted among the Montreal population, as well as a satisfaction survey among businesses in the City of Montreal: 1. Survey of citizens' satisfaction with collective and individual services; 2. [Survey of satisfaction of citizens with telephone service 311] (/city-of-montreal/survey-satisfaction-citizens-service-telephonique-311); 3. [Satisfaction survey among citizens of the nine largest municipalities in Quebec] (/city-of-montreal/satisfaction-survey-grandes-Municipalites-quebec); 4. [Business satisfaction survey with collective and individual services] (/city-of-montreal/business-satisfaction-survey). ### Survey Objectives: - Evaluate indicators relating to the reputation of the City of Montreal - Evaluate satisfaction with public services - Evaluate satisfaction with individual service - Identify priorities for action to move the needle of satisfaction

Resources

Name	Format	Description	Link
Questionnaire 2016 - Citizen satisfaction survey	PDF		https://donnees.montreal.ca/fr/dataset/4656e09e-001d-4ad3-95de-67235310ecb7/resource/480d09c7-dd47-4456-9a5d-1b9938a47985/download/questionnairesondagesatisfactionservicescollectifs2016.pdf
Codification survey 2016	xlsx		https://donnees.montreal.ca/fr/dataset/4656e09e-001d-4ad3-95de-67235310ecb7/resource/4817a7a0-e597-4d3a-8939-0f9738211461/download/codificationsondage2016citoyens.xlsx
Questionnaire 2014 - Citizen satisfaction survey	PDF		https://donnees.montreal.ca/fr/dataset/4656e09e-001d-4ad3-95de-67235310ecb7/resource/65153047-6332-47ca-ab23-a28abf215c8a/download/questionnairesondagesatisfactionservicescollectifs2014.pdf
2016 Results - Citizen Satisfaction Survey	CSV		https://donnees.montreal.ca/fr/dataset/4656e09e-001d-4ad3-95de-67235310ecb7/resource/998f72da-3819-4058-9e24-5df42d2197ad/download/resultatssondagesatisfactioncollectifs2016.csv
2014 Results - Business Satisfaction Survey	CSV		https://donnees.montreal.ca/fr/dataset/4656e09e-001d-4ad3-95de-67235310ecb7/resource/aad9f7a6-685c-4d71-b722-457efd61c497/download/resultatssondagesatisfactioncollectifs2014.csv
Codification 2014 survey	xlsx		https://donnees.montreal.ca/fr/dataset/4656e09e-001d-4ad3-95de-67235310ecb7/resource/c3fb4bea-7141-4da6-be0d-c324e63f3572/download/codificationsondage2014citoyens.xlsx
Original metadata (https://www.donneesquebec.ca)	HTML		https://www.donneesquebec.ca/recherche/fr/dataset/4656e09e-001d-4ad3-95de-67235310ecb7

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