Survey of satisfaction among citizens with respect to the services of the City of Montreal

The City of Montreal assesses the level of satisfaction of citizens with municipal services. A first wave of satisfaction surveys took place in the fall of 2014. The City of Montreal satisfaction study includes three satisfaction surveys conducted among the Montreal population, as well as a satisfaction survey among businesses in the City of Montreal:

1. Survey of citizens' satisfaction with collective and individual services;
2. [Survey of satisfaction of citizens with telephone service 311] (/city-of-montreal/survey-satisfaction-citizens-service-telephonique-311);
3. [Satisfaction survey among citizens of the nine largest municipalities in Quebec] (/city-of-montreal/satisfaction-survey-grandes-Municipalites-quebec);
4. [Business satisfaction survey with collective and individual services] (/city-of-montreal/business-satisfaction-survey).

Survey Objectives:

• Evaluate indicators relating to the reputation of the City of Montreal
• Evaluate satisfaction with public services
• Evaluate satisfaction with individual service
• Identify priorities for action to move the needle of satisfaction