Description

The dataset showcase the overall monthly results based on the partner organizations’ feedback on six statements, one per driver (shown below) – with the exception of Timeliness, which has two questions. Responses are calculated using a five-point scale from “Strongly Disagree” to “Strongly Agree”. 1. a) Timeliness: Overall, I am satisfied with the amount of time it took to receive SSC services. 1. b) Timeliness: When there is an unplanned outage or emergency, SSC addresses and resolves it in a timely manner. 2. Ease of Access: SSC service information is readily available online or from my SSC Account Team. 3. Positive Outcome: Overall, I was satisfied with the SSC services I received. 4. Process Aspects: When I have a problem or service delivery issue, SSC keeps me and my department up to date on the resolution. 5. Engagement Experience: My SSC Account Team manages the relationship effectively.

Resources

Name	Format	Description	Link
Customer Satisfaction Feedback Initiative (CSFI) Monthly Partner Survey Results	CSV		https://open.canada.ca/data/dataset/460becb4-ef83-4728-bcaa-88f438daa54d/resource/69693ad1-b688-441f-ae6b-bdce26a8b6e2/download/irsc-fichier-donnees-go-janv16-mars19.csv
Customer Satisfaction Feedback Initiative (CSFI) Monthly Partner Survey Results	CSV		https://open.canada.ca/data/dataset/460becb4-ef83-4728-bcaa-88f438daa54d/resource/cdfb1696-7e08-42b1-8742-915af79bab5a/download/csfi-data-file-og-jan16-mar19.csv

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