Description

Through a telephone survey, benefit recipients have the opportunity to let the CRA know the level of their satisfaction in their overall benefits service experience.

Resources

Name	Format	Description	Link
Departmental Results Framework Indicator 13: Percentage of respondents satisfied with overall benefits experience	CSV		https://open.canada.ca/data/dataset/4142f040-4e20-40fa-97a9-1c1419676be3/resource/6bbe9f35-2dd9-42c3-a18b-58914cf35211/download/drf-ind13-2020-21-eng.csv
Departmental Results Framework Indicator 13: Percentage of respondents satisfied with overall benefits experience	CSV		https://open.canada.ca/data/dataset/4142f040-4e20-40fa-97a9-1c1419676be3/resource/87b1a572-0262-4cff-96a4-dc75f58894b8/download/cmr-ind13-2020-2021-fra.csv
Explanatory Notes	HTML		https://www.canada.ca/en/revenue-agency/programs/about-canada-revenue-agency-cra/income-statistics-gst-hst-statistics/departmental-results-framework/indicators-2020-21.html
Explanatory Notes	HTML		https://www.canada.ca/fr/agence-revenu/programmes/a-propos-agence-revenu-canada-arc/statistiques-revenu-statistiques-tps-tvh/cadre-ministeriel-resultats/indicateurs-2020-21.html

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