GC HR and Pay - Artificial Intelligence (AI) Virtual Assistant

Description

Public Services and Procurement Canada (PSPC) has developed a “Virtual Assistant” pilot using artificial intelligence (AI) to help fix data discrepancies in pay and compensation services for departments and agencies served by the Pay Centre. Initially developed in 2024, the Virtual Assistant was a case advisory tool that used technology to improve data management processes and prioritize finding, sorting, and correcting data, all while keeping a human in the loop. The goal of the Virtual Assistant was to quickly sort and connect large amounts of information from various data streams to help compensation agents process cases more quickly. The scope and direction of the AIVA initiative have evolved throughout the pilot process.

Resources

Name Format Description Link
GBA Plus Analysis Report - Virtual Assistant Docx https://open.canada.ca/data/dataset/3d660210-da7f-4223-938a-fdc2e691f52b/resource/1f28967f-d09a-481a-b71f-258f82a6ba72/download/gba-plus-analysis-report-virtual-assistant.docx
2025-08 Presentation - AIVA Progress Dashboard Unknown https://open.canada.ca/data/dataset/3d660210-da7f-4223-938a-fdc2e691f52b/resource/33366cd6-99f2-4b24-a611-0438c925cd7e/download/2025-08-presentation-aiva-progress-dashboard.pptx
Data Stabilization Virtual Assistant Tool Docx https://open.canada.ca/data/dataset/3d660210-da7f-4223-938a-fdc2e691f52b/resource/3bc6c0b4-2a72-48ae-b0e9-fb4f26049ebe/download/outil-dassistant-virtuel-de-stabilisation-des-donnees.docx
2024-12 Methodology and Findings Report - AIVA Accuracy and Precision Study Docx https://open.canada.ca/data/dataset/3d660210-da7f-4223-938a-fdc2e691f52b/resource/4b2c3d91-0d99-42fb-b7b2-23c09c7b603a/download/2024-12-rapport-sur-la-methodologie-et-les-conclusions-etude-de-lexactitude-avia.docx
2024-12 Methodology and Findings Report - AIVA Productivity Study on Non-EX Actings Docx https://open.canada.ca/data/dataset/3d660210-da7f-4223-938a-fdc2e691f52b/resource/5bc563fb-3da9-43b9-bd66-35ccaa851759/download/2024-12-rapport-sur-la-methodologie-et-les-conclusions-etude-de-productivite-avia.docx
2025-08 Presentation - AIVA Progress Dashboard Unknown https://open.canada.ca/data/dataset/3d660210-da7f-4223-938a-fdc2e691f52b/resource/6481e81d-7233-448c-a120-2d1c3420f18d/download/2025-08-presentation-tableau-de-bord-des-progres-de-lavia.pptx
GBA Plus Analysis Report - Virtual Assistant Docx https://open.canada.ca/data/dataset/3d660210-da7f-4223-938a-fdc2e691f52b/resource/662a93eb-7ad8-48c4-b316-83a844b0e55a/download/rapport-sur-lanalyse-comparative-entre-les-sexes-plus-assistant-virtuel.docx
2024-07 Update - Backlog Reduction Leveraging Artificial Intelligence Unknown https://open.canada.ca/data/dataset/3d660210-da7f-4223-938a-fdc2e691f52b/resource/9d022d99-0434-4d55-90bb-a493bdf833d3/download/2024-07-mise-a-jour-reduction-de-larriere-tirer-parti-de-lintelligence-artificielle.pptx
2024-07 Update - Backlog Reduction Leveraging Artificial Intelligence Unknown https://open.canada.ca/data/dataset/3d660210-da7f-4223-938a-fdc2e691f52b/resource/c588267c-54d8-4457-9788-aacca0d83e28/download/2024-07-update-backlog-reduction-leveraging-artificial-intelligence.pptx
2024-12 Methodology and Findings Report - AIVA Accuracy and Precision Study Docx https://open.canada.ca/data/dataset/3d660210-da7f-4223-938a-fdc2e691f52b/resource/ddf87255-9030-4ba2-8b83-68d3b4f52a82/download/2024-12-methodology-and-findings-report-aiva-accuracy-and-precision-study.docx
Data Stabilization Virtual Assistant Tool Docx https://open.canada.ca/data/dataset/3d660210-da7f-4223-938a-fdc2e691f52b/resource/e504b6dc-17df-49c8-8ac3-0d87d8cc5ba2/download/data-stabilization-virtual-assistant-tool.docx
2024-12 Methodology and Findings Report - AIVA Productivity Study on Non-EX Actings Docx https://open.canada.ca/data/dataset/3d660210-da7f-4223-938a-fdc2e691f52b/resource/ee70ae5b-f8fd-4e29-ac4b-5c7d12f826ab/download/2024-12-methodology-and-findings-report-aiva-productivity-study-on-non-ex-actings.docx

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