Description
Data on Riga municipality services and e-services statistics, in cases when the e-service application is sent or applied for in the Municipal Service Processing Module (PAM) from the portal Latvija.lv.
Data fields:
- municipality Municipality
- service_code Service application card (PPK) ID (URN) code
- service_name Service name
- year Reference year
- on_site_count Number of service requests - face-to-face
- e_service_count Number of services requested - electronically
- phone_call_count Number of service requests - by telephone
- mail_count Number of service requests - mail
- delayed_count Number of delays
- complained_count Number of complaints
- LvpCount Number of applications for e-services Latvija.lv
- PamCount Number of e-services applications
- VpvkacCount Number of e-services requested from the State and Local Government Single Customer Service Centre (SCSCSC), if submitted on the portal www.latvija.lv via the SCSC
- Total Total number of services and e-services
- EServiceRatio Degree of electronic use
- EServiceSuccessRate Successful execution of the e-service. Ratio of completed and started e-services (Latvija.lv)
Attention! Local government processes and systems are being adapted to a new record-keeping system and to the www.latvija.lv e-services platform, so open data services can return empty or incomplete datasets.
Resources
| Name | Format | Description | Link |
|---|---|---|---|
| Statistics of services provided by the local government | Unknown | Open resource |