2.17 311 Email Response Times (summary)

The Customer Relations Center (CRC) or Tempe 311 is often the first and possibly only contact a resident has with the City. Our goal is to make each interaction as smooth and efficient as possible. Our goal is to achieve a response rate to the Tempe 311 inbox messages (emails to 311, voicemails, emails from tempe.gov, work requests) of less than or equal to 1 business day for 90% of inquiries.

This page provides data for the 311 Email Response Time performance measure.

The performance measure dashboard is available at 2.17 311 Email Response Time.

Data Dictionary 

Additional Information

Source: tempe.gov and Accela CRM

Contact: Moncayo, Kim

Contact E-Mail: Kim_Moncayo@tempe.gov

Data Source Type:

Preparation Method: All emails or voice messages from the Tempe311 inbox are entered into Accela CRM as a work order or a request. An excel report is pulled from Accela CRM of all Tempe311 Inbox entries and then checked and verified for response time.

Publish Frequency: Quarterly

Publish Method: Manual