Description
This dataset comes from the Annual Community Survey question related to satisfaction with the quality of the city’s online services. Respondents are asked to provide their level of satisfaction related to “Tempe's online services (registration, payment, etc.)” on a scale of 5 to 1, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied" (without "don't know" as an option).
The survey is mailed to a random sample of households in the City of Tempe and has a 95% confidence level.
This page provides data for the Online Service Satisfaction performance measure.
The performance measure dashboard is available at 2.05 Online Services Satisfaction Rate.
Additional Information
Source: Community Attitude Survey ( Vendor: ETC Institute)
Contact: Wydale Holmes
Contact E-Mail: Wydale_Holmes@tempe.gov
Data Source Type: Excel and PDF
Preparation Method: Extracted from Annual Community Survey results
Publish Frequency: Annual
Publish Method: Manual
Resources
| Name | Format | Description | Link |
|---|---|---|---|
| 21 | https://data.tempe.gov/maps/tempegov::2-05-online-service-satisfaction-summary | ||
| 15 | https://data.tempe.gov/api/download/v1/items/a5b1becbd270419f8070a55fac844d05/geojson?layers=0 | ||
| 3 | https://services.arcgis.com/lQySeXwbBg53XWDi/arcgis/rest/services/2_05_Online_Service_Satisfaction_(summary)/FeatureServer/0 | ||
| 8 | https://data.tempe.gov/api/download/v1/items/a5b1becbd270419f8070a55fac844d05/csv?layers=0 | ||
| 57 | https://data.tempe.gov/api/download/v1/items/a5b1becbd270419f8070a55fac844d05/shapefile?layers=0 | ||
| 25 | https://data.tempe.gov/api/download/v1/items/a5b1becbd270419f8070a55fac844d05/kml?layers=0 | ||
| 21 | https://data.tempe.gov/datasets/tempegov::2-05-online-service-satisfaction-summary |
Tags
- quality
- service
- customer
- community-survey
- online-service-satisfaction-pm-2-05
- online
- registration
- strong-community-connections
Topics
- Local Government