2.02 Customer Service (summary)

This dataset provides Customer Service Satisfaction results from the Annual Community Survey. The survey questions assess satisfaction with overall customer service for inpiduals who had contacted the city in the past year. 

For years where there are multiple questions related to overall customer service and treatment, the average of those responses are provided in this dataset. Responses for each question are shown in the detailed dataset.

For years 2010-2014, respondents were first asked "Have you contacted the city in the past year?". If they answered that they had contacted the city, then they were asked additional questions about their experience. The "number of respondents" field represents the number of people who answered yes to the contact question.

Responses of "don't know" are not included in this dataset, but can be found in the dataset for the entire Community Survey. A survey was not completed for 2015.

The performance measure dashboard is available at 2.02 Customer Service Satisfaction.

Additional Information

Source: Community Attitude Survey

Contact: Wydale Holmes

Contact E-Mail: Wydale_Holmes@tempe.gov

Data Source Type: Excel and PDF

Preparation Method: Extracted from Annual Community Survey results

Publish Frequency: Annual

Publish Method: Manual

Data Dictionary