Department of Justice Canada Client Feedback Survey

Description

The Department of Justice supports the Attorney General as a chief law officer of the Crown both in terms of the ongoing operations of the government as well as the development of new policies, programs and services for Canadians to support the Government's priorities. The Department provides an integrated suite of common legal advisory, litigation, legislative and regulatory drafting services to the government through: a network of 42 departmental legal services units (DLSUs) and 4 departmental regulations sections, which are co-located with client departments and agencies and organized along five portfolios - Aboriginal Affairs; Business and Regulatory law; Central Agencies; Public Safety, Defence and Immigration; and Tax Law Services; specialized legal capacities within national headquarters, including the Litigation Branch, the Legislative Services Branch, and the Public law Section which are organized into the Justice Portfolio; and a network of regional offices and sub-offices providing local level services to federal departments and agencies in the North, British Columbia, the Prairies, Ontario, Quebec, and the Atlantic provinces. The Department is committed to providing high-quality services to support government. As one of a series of ongoing initiatives to support this commitment to service quality, a standardized approach to obtaining client feedback on legal services was implemented in 2006.

Resources

Name Format Description Link
Legal Services Client Feedback Survey - Cycle I - 2006-2009 PDF https://www.justice.gc.ca/eng/rp-pr/cp-pm/dpr-rr/2009/docs/cfs2009.pdf
Legal Services Client Feedback Survey - Cycle I - 2006-2009 HTML https://www.justice.gc.ca/eng/rp-pr/cp-pm/dpr-rr/2009/sur/toc-tdm.html
Legal Services Client Feedback Survey - Cycle II - 2009-2012 PDF https://www.justice.gc.ca/eng/rp-pr/cp-pm/dpr-rr/2012/docs/cfs2012.pdf
Legal Services Client Feedback Survey - Cycle II - 2009-2012 HTML https://www.justice.gc.ca/eng/rp-pr/cp-pm/dpr-rr/2012/sur/toc-tdm.html
Legal Services Client Feedback Survey - Cycle III - 2016-2019 PDF https://www.justice.gc.ca/eng/rp-pr/cp-pm/dpr-rr/2019/sur/docs/justice-legal-services-feedback-survey-results-cycle-iii-2019-eng.pdf
Legal Services Client Feedback Survey - Cycle III - 2016-2019 HTML https://www.justice.gc.ca/eng/rp-pr/cp-pm/dpr-rr/2019/sur/index.html
Legal Services Client Feedback Survey – Cycle IV - 2020-2022 PDF https://www.justice.gc.ca/eng/rp-pr/cp-pm/dpr-rr/2022/sur/docs/cfs4-results-report-en.pdf
Legal Services Client Feedback Survey – Cycle IV - 2020-2022 HTML https://www.justice.gc.ca/eng/rp-pr/cp-pm/dpr-rr/2022/sur/index.html
Department of Justice Canada Legal Services Client Feedback Survey: Survey Results – Cycle V (2023–2025) HTML https://www.justice.gc.ca/eng/rp-pr/cp-pm/dpr-rr/2025/sur/index.html
Legal Services Client Feedback Survey - Cycle I - 2006-2009 PDF https://www.justice.gc.ca/fra/pr-rp/pm-cp/rr-dpr/2009/docs/cfs2009.pdf
Legal Services Client Feedback Survey - Cycle I - 2006-2009 HTML https://www.justice.gc.ca/fra/pr-rp/pm-cp/rr-dpr/2009/sur/tdm-toc.html
Legal Services Client Feedback Survey - Cycle II - 2009-2012 PDF https://www.justice.gc.ca/fra/pr-rp/pm-cp/rr-dpr/2012/docs/cfs2012.pdf
Legal Services Client Feedback Survey - Cycle II - 2009-2012 HTML https://www.justice.gc.ca/fra/pr-rp/pm-cp/rr-dpr/2012/sur/tdm-toc.html
Legal Services Client Feedback Survey - Cycle III - 2016-2019 PDF https://www.justice.gc.ca/fra/pr-rp/pm-cp/rr-dpr/2019/sur/docs/justice-legal-services-feedback-survey-results-cycle-iii-2019-fra.pdf
Legal Services Client Feedback Survey - Cycle III - 2016-2019 HTML https://www.justice.gc.ca/fra/pr-rp/pm-cp/rr-dpr/2019/sur/index.html
Legal Services Client Feedback Survey – Cycle IV - 2020-2022 PDF https://www.justice.gc.ca/fra/pr-rp/pm-cp/rr-dpr/2022/sur/docs/cfs4-results-report-fr.pdf
Legal Services Client Feedback Survey – Cycle IV - 2020-2022 HTML https://www.justice.gc.ca/fra/pr-rp/pm-cp/rr-dpr/2022/sur/index.html
Department of Justice Canada Legal Services Client Feedback Survey: Survey Results – Cycle V (2023–2025) HTML https://www.justice.gc.ca/fra/pr-rp/pm-cp/rr-dpr/2025/sur/index.html

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