311 network performance and performance

Description

The data set shows information related to the performance of the 311 service. The accountability report outlines the quarterly activities of the 311 Network, including: - Call volume processing - Email processing - Online requests - The performance of the service provided by telephone and email to customers The report details the various citizen requests, including requests for information, requests and complaints. It also allows you to know the most common topics. It thus enhances the information available under the [citizen requests] dataset (https://donnees.montreal.ca/ville-de-montreal/requete-311). Guided by the principles of accessibility and efficiency of services offered to citizens, the 311 Network has established standards for its telephone service and email processing. It undertakes to publish quarterly and annually the results of its performance and to report on their evolution in this portal. The 311 Service Center (CS 311) is seizing this opportunity to: - inform citizens about the performance of the 311 Network, the 311 Service Center and the districts that are not grouped together; - highlight the highlights (improvements, areas of focus, context) of each period covered by the report; - ensure that you can monitor the evolution of performance quarterly and annually; - optimize the dissemination of information and data internally (within the city).

Resources

Name Format Description Link
Q4 2021 Quarterly Report - 311 Network Performance and Reporting PDF https://donnees.montreal.ca/dataset/157bdb1a-5580-46d4-8980-5e1d5f6f9082/resource/092abaf9-52a8-4a30-b333-51b0e2e16993/download/2021_reddition-311_t4.pdf
Q1 2025 Quarterly Report - 311 Network Performance and Reporting PDF https://donnees.montreal.ca/dataset/157bdb1a-5580-46d4-8980-5e1d5f6f9082/resource/0edec129-5a56-46bb-9a83-aab887692c50/download/2025_reddition-311_t1.pdf
Quarterly Reporting - Joint Call Queue Participation CSV https://donnees.montreal.ca/dataset/157bdb1a-5580-46d4-8980-5e1d5f6f9082/resource/1c00fcdc-d15f-4ff4-ad27-e721a521a06d/download/reddition311_gestion-file-commune-trimestrielle.csv
Q3 2022 Quarterly Report - 311 Network Performance and Performance PDF https://donnees.montreal.ca/dataset/157bdb1a-5580-46d4-8980-5e1d5f6f9082/resource/23219ee0-3bfb-4022-8db3-593be4a0aecc/download/2022_reddition-311_t3.pdf
Annual performance - 311 network (cumulative data) CSV https://donnees.montreal.ca/dataset/157bdb1a-5580-46d4-8980-5e1d5f6f9082/resource/25871a01-8069-4a19-aca8-161508595329/download/reddition311_performance-annuelle.csv
2020 Annual Report - 311 Network Performance and Accountability PDF https://donnees.montreal.ca/dataset/157bdb1a-5580-46d4-8980-5e1d5f6f9082/resource/3bb8de54-bfa8-42e5-9025-77f54d21d31b/download/rapport-annuel-2020-vf-1.pdf
Q2 2023 Quarterly Report - 311 Network Performance and Performance PDF https://donnees.montreal.ca/dataset/157bdb1a-5580-46d4-8980-5e1d5f6f9082/resource/3d67df0a-9d7c-42e9-90f0-fb8eeece96fe/download/rapport-trimestriel-t2-2023-reddition-et-performance-reseau-311.pdf
Q4 2025 Quarterly Report - 311 Network Performance and Reporting PDF https://donnees.montreal.ca/dataset/157bdb1a-5580-46d4-8980-5e1d5f6f9082/resource/45f2c3f8-3da1-44c7-aae1-26a014f2304f/download/rapport-de-reddition-t4-2025-reseau-311.pdf
Q1 2026 Quarterly Report - 311 Network Performance and Performance PDF https://donnees.montreal.ca/dataset/157bdb1a-5580-46d4-8980-5e1d5f6f9082/resource/485b443e-af7c-49ff-ae3a-42da5405a48c/download/2026_reddition-311_t1.pdf
Q3 2021 Quarterly Report - 311 Network Performance and Reporting PDF https://donnees.montreal.ca/dataset/157bdb1a-5580-46d4-8980-5e1d5f6f9082/resource/4bfbe5b0-8ef1-4ca2-9233-e531bb7d4700/download/rapport-trimestriel-t3-2021-reddition-et-performance-reseau-311.pdf
Quarterly performance - 311 network (cumulative data) CSV https://donnees.montreal.ca/dataset/157bdb1a-5580-46d4-8980-5e1d5f6f9082/resource/5ea6498e-37a7-4b1b-985b-90263e6637d7/download/reddition311_performance-trimestrielle.csv
Q2 2025 Quarterly Report - 311 Network Performance and Performance PDF https://donnees.montreal.ca/dataset/157bdb1a-5580-46d4-8980-5e1d5f6f9082/resource/6d896691-63fb-4cda-8fe4-af53235b5ef7/download/2025_reddition-311_t2.pdf
Q4 2023 Quarterly Report - 311 Network Performance and Performance PDF https://donnees.montreal.ca/dataset/157bdb1a-5580-46d4-8980-5e1d5f6f9082/resource/742edfad-2a17-44b9-a70b-10c26bcd2b0d/download/rapport-trimestriel-t4-2023-reddition-et-performance-reseau-311.pdf
Q1 2021 Quarterly Report - 311 Network Performance and Reporting PDF https://donnees.montreal.ca/dataset/157bdb1a-5580-46d4-8980-5e1d5f6f9082/resource/74396cbf-2aef-4698-adcd-05c632a32fca/download/2021_reddition-311_t1.pdf
Q3 2024 Quarterly Report - 311 Network Performance and Performance PDF https://donnees.montreal.ca/dataset/157bdb1a-5580-46d4-8980-5e1d5f6f9082/resource/76b431a7-7a9f-41e6-8dbf-a4dead601e09/download/2024_reddition-311_t3.pdf
Q3 2025 Quarterly Report - 311 Network Performance and Performance PDF https://donnees.montreal.ca/dataset/157bdb1a-5580-46d4-8980-5e1d5f6f9082/resource/8a07237b-edbc-4ffd-8017-51b463ab4f89/download/2025_reddition-311_t3.pdf
Q4 2022 Quarterly Report - 311 Network Performance and Reporting PDF https://donnees.montreal.ca/dataset/157bdb1a-5580-46d4-8980-5e1d5f6f9082/resource/91bed116-2553-4b6e-b50e-33bd4e84ddf3/download/2022_reddition-311_t4.pdf
2024 Annual Report - 311 Network Performance and Accountability PDF https://donnees.montreal.ca/dataset/157bdb1a-5580-46d4-8980-5e1d5f6f9082/resource/9229cd84-6cfa-43fe-a74d-d8ee0108ce24/download/2024-rapport-annuel-de-reddition.pdf
Annual Reporting - Joint Call Queue Participation CSV https://donnees.montreal.ca/dataset/157bdb1a-5580-46d4-8980-5e1d5f6f9082/resource/92ca1f25-803f-4a4a-bba4-34051afce0c6/download/reddition311_gestion-file-commune-annuelle.csv
2022 Annual Report - 311 Network Performance and Accountability PDF https://donnees.montreal.ca/dataset/157bdb1a-5580-46d4-8980-5e1d5f6f9082/resource/9306aba9-05aa-45bf-ba4d-fe7c7caacf49/download/2022-rapport-annuel-de-reddition.pdf
2021 Annual Report - 311 Network Performance and Accountability PDF https://donnees.montreal.ca/dataset/157bdb1a-5580-46d4-8980-5e1d5f6f9082/resource/9850b9a1-d37d-40a3-a783-dcc852db0957/download/2021-rapport-annuel-de-reddition.pdf
2023 Annual Report - 311 Network Performance and Accountability PDF https://donnees.montreal.ca/dataset/157bdb1a-5580-46d4-8980-5e1d5f6f9082/resource/a2ce0c36-0886-46ef-af70-35b30c296371/download/rapport-annuel-2023-reddition-et-performance-reseau-311.pdf
2025 Annual Report - 311 Network Performance and Accountability PDF https://donnees.montreal.ca/dataset/157bdb1a-5580-46d4-8980-5e1d5f6f9082/resource/a543ff03-3e17-4132-af45-5af998fd4d48/download/rapport-de-reddition-annuel-2025-reseau-311.pdf
Q1 2024 Quarterly Report - 311 Network Performance and Performance PDF https://donnees.montreal.ca/dataset/157bdb1a-5580-46d4-8980-5e1d5f6f9082/resource/b19663e5-c1a7-4191-b2f3-a084f4c0e97b/download/2024_reddition-311_t1.pdf
Q1 2023 Quarterly Report - 311 Network Performance and Performance PDF https://donnees.montreal.ca/dataset/157bdb1a-5580-46d4-8980-5e1d5f6f9082/resource/c8cb85ee-38bc-4f6e-a47f-54038ec26869/download/2023_reddition-311_t1.pdf
Q2 2024 Quarterly Report - 311 Network Performance and Performance PDF https://donnees.montreal.ca/dataset/157bdb1a-5580-46d4-8980-5e1d5f6f9082/resource/cf3bdd1f-e787-4004-adb9-354fa126f638/download/2024_reddition-311_t2.pdf
Q1 2022 Quarterly Report - 311 Network Performance and Reporting PDF https://donnees.montreal.ca/dataset/157bdb1a-5580-46d4-8980-5e1d5f6f9082/resource/d19a9273-1052-4e2e-b08d-a05109ab415c/download/rapport-trimestriel-t1-2022-reddition-et-performance-reseau-311.pdf
Q2 2021 Quarterly Report - 311 Network Performance and Performance PDF https://donnees.montreal.ca/dataset/157bdb1a-5580-46d4-8980-5e1d5f6f9082/resource/da5210c6-a38e-4351-986b-9b1f9f2bbcaa/download/2021_reddition-311_t2.pdf
Q4 2024 Quarterly Report - 311 Network Performance and Performance PDF https://donnees.montreal.ca/dataset/157bdb1a-5580-46d4-8980-5e1d5f6f9082/resource/f110f73a-7a7a-4b59-987c-73be57b39d40/download/2024_reddition-311_t4.pdf
Q2 2022 Quarterly Report - 311 Network Performance and Performance PDF https://donnees.montreal.ca/dataset/157bdb1a-5580-46d4-8980-5e1d5f6f9082/resource/f2c467cd-6e1e-4975-bf9b-d73cd1e997fe/download/2022_reddition-311_t2.pdf
Q3 2023 Quarterly Report - 311 Network Performance and Performance PDF https://donnees.montreal.ca/dataset/157bdb1a-5580-46d4-8980-5e1d5f6f9082/resource/ff82ebf1-0bed-47d7-bf81-357c15b428c9/download/rapport-trimestriel-t3-2023-reddition-et-performance-reseau-311.pdf
Original metadata (https://www.donneesquebec.ca) HTML https://www.donneesquebec.ca/recherche/fr/dataset/157bdb1a-5580-46d4-8980-5e1d5f6f9082

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