Description

This dataset contains quarterly reports of monthly call volumes and average wait times for public ServiceOntario phone lines. The data is organized by line of business.

Resources

Name	Format	Description	Link
Original metadata (https://data.ontario.ca)	HTML		https://data.ontario.ca/dataset/12d55393-2c84-4681-8c04-dc43775dbdfd
ServiceOntario wait times and call volumes (contact centres)	xlsx		https://data.ontario.ca/dataset/12d55393-2c84-4681-8c04-dc43775dbdfd/resource/6bf58ebe-aee5-455a-bf38-993df3d88230/download/serviceontario_wait_times_and_call_volumes_contact_centres_jan2016-dec2022.xlsx
Original metadata (https://data.ontario.ca/fr)	HTML		https://data.ontario.ca/fr/dataset/12d55393-2c84-4681-8c04-dc43775dbdfd

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