Description
Veterans Affairs Canada (VAC) has set service standards to ensure quality and timely delivery of services and decisions. The department is currently conducting a review of these standards to ensure they report on the service experiences that matter most. New standards may be added and/or existing ones may be changed as a result.
Resources
| Name | Format | Description | Link |
|---|---|---|---|
| 2017-2018 Service Standards | CSV | Open resource | |
| 2018-2019 Service Standards | CSV | Open resource | |
| 2018-2019 Service Standards | CSV | Open resource | |
| 2018-2019 Service Standards | xlsx | Open resource | |
| 2018-2019 National Client Contact Network Report | CSV | Open resource | |
| 2018-2019 National Client Contact Network Report | CSV | Open resource | |
| 2018-2019 National Client Contact Network Report | XLS | Open resource | |
| 2018-2019 National Client Contact Network Report Data Dictionary | Unknown | Open resource | |
| 2017-2018 Service Standards | CSV | Open resource | |
| 2017-2018 Service Standards | xlsx | Open resource | |
| 2017-2018 Service Standards | xlsx | Open resource | |
| 2018-2019 National Client Contact Network Report | XLS | Open resource | |
| 2018-2019 Service Standards | xlsx | Open resource | |
| 2016-2017 Service Standards | CSV | Open resource | |
| 2016-2017 Service Standards | CSV | Open resource | |
| 2016-2017 Service Standards | XLS | Open resource | |
| 2016-2017 Service Standards | XLS | Open resource | |
| 2015-2016 Service Standards | CSV | Open resource | |
| 2015-2016 Service Standards | CSV | Open resource | |
| 2015-2016 Service Standards | XLS | Open resource | |
| 2015-2016 Service Standards | XLS | Open resource |