Veterans Affairs Canada Service Standards

Description

Veterans Affairs Canada (VAC) has set service standards to ensure quality and timely delivery of services and decisions. The department is currently conducting a review of these standards to ensure they report on the service experiences that matter most. New standards may be added and/or existing ones may be changed as a result.

Resources

Name Format Description Link
2017-2018 Service Standards CSV https://open.canada.ca/data/dataset/111eb3cf-7774-4920-82fa-32231fb2f4ba/resource/16eb862c-884c-48a4-bddd-dcd7bfe34387/download/2017-18-normes-de-service-et-resultats-pour-acc.csv
2018-2019 Service Standards CSV https://open.canada.ca/data/dataset/111eb3cf-7774-4920-82fa-32231fb2f4ba/resource/4270e18d-c388-4044-bfae-0b272871b9f3/download/2018-19-normes-de-service-et-resultats-pour-acc.csv
2018-2019 Service Standards CSV https://open.canada.ca/data/dataset/111eb3cf-7774-4920-82fa-32231fb2f4ba/resource/48674246-5e75-453f-9193-1e2317167539/download/2018-19-vac-service-standards-and-results.csv
2018-2019 Service Standards xlsx https://open.canada.ca/data/dataset/111eb3cf-7774-4920-82fa-32231fb2f4ba/resource/4ff03a24-7ad1-47cd-b8a7-a00e11b26935/download/2018-19-normes-de-service-et-resultats-pour-acc.xlsx
2018-2019 National Client Contact Network Report CSV https://open.canada.ca/data/dataset/111eb3cf-7774-4920-82fa-32231fb2f4ba/resource/7ca27609-033f-4132-b86e-cf9d10c31176/download/2018-2019-vac-national-contact-centre-network-report.csv
2018-2019 National Client Contact Network Report CSV https://open.canada.ca/data/dataset/111eb3cf-7774-4920-82fa-32231fb2f4ba/resource/900e5e2a-d587-4eb9-9d83-da5b97af9c78/download/2018-2019-rapport-du-reseau-national-du-centre-des-contacts-dacc.csv
2018-2019 National Client Contact Network Report XLS https://open.canada.ca/data/dataset/111eb3cf-7774-4920-82fa-32231fb2f4ba/resource/90a1ebee-5c79-41b2-a510-7dfb7096b438/download/2018-2019-rapport-du-reseau-national-du-centre-des-contacts-dacc.xls
2018-2019 National Client Contact Network Report Data Dictionary Unknown https://open.canada.ca/data/dataset/111eb3cf-7774-4920-82fa-32231fb2f4ba/resource/a2bbc214-29a9-4a00-bf0e-19dd4dfdbf07/download/vac-national-client-contact-network-2018-2019-report-data-dictionary.odt.docx
2017-2018 Service Standards CSV https://open.canada.ca/data/dataset/111eb3cf-7774-4920-82fa-32231fb2f4ba/resource/b508a9e6-99b8-4f0f-9688-7e37c265e2dc/download/2017-18-vac-service-standards-and-results.csv
2017-2018 Service Standards xlsx https://open.canada.ca/data/dataset/111eb3cf-7774-4920-82fa-32231fb2f4ba/resource/c2b1fa85-9c0e-475a-b240-1efac70bfb92/download/2017-18-normes-de-service-et-resultats-pour-acc.xlsx
2017-2018 Service Standards xlsx https://open.canada.ca/data/dataset/111eb3cf-7774-4920-82fa-32231fb2f4ba/resource/dbf6ff56-7f88-4277-b81f-1bad6ccd85fa/download/2017-18-vac-service-standards-and-results.xlsx
2018-2019 National Client Contact Network Report XLS https://open.canada.ca/data/dataset/111eb3cf-7774-4920-82fa-32231fb2f4ba/resource/e29fe63e-6ffb-4727-9826-9778a88e9262/download/2018-2019-vac-national-contact-centre-network-report.xls
2018-2019 Service Standards xlsx https://open.canada.ca/data/dataset/111eb3cf-7774-4920-82fa-32231fb2f4ba/resource/f0142efd-6551-41d8-893a-15b2aeed4584/download/2018-19-vac-service-standards-and-results.xlsx
2016-2017 Service Standards CSV https://veterans.gc.ca/files/opendata/2016-2017_ServiceStandardsResults.csv
2016-2017 Service Standards CSV https://veterans.gc.ca/files/opendata/2016-2017_ServiceStandardsResults_FRA.csv
2016-2017 Service Standards XLS https://veterans.gc.ca/files/opendata/2016-2017_ServiceStandardsResults_FRA.xlsx
2016-2017 Service Standards XLS https://veterans.gc.ca/files/opendata/2016-2017_ServiceStandardsResults.xlsx
2015-2016 Service Standards CSV https://www.veterans.gc.ca/files/opendata/2015-2016-ServiceStandardsAndResults.csv
2015-2016 Service Standards CSV https://www.veterans.gc.ca/files/opendata/2015-2016-ServiceStandardsAndResults-FRA.csv
2015-2016 Service Standards XLS https://www.veterans.gc.ca/files/opendata/2015-2016-ServiceStandardsAndResults-FRA.xls
2015-2016 Service Standards XLS https://www.veterans.gc.ca/files/opendata/2015-2016-ServiceStandardsAndResults.xls

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