1.04 Fire Services Customer Survey (detail) - legacy dataset
Description
The Tempe Fire Medical Rescue Department (TFMR) is an “all-hazards” department that responds to all types of calls for service. The City of Tempe collects data from an annual Community Survey and the monthly TFMR Customer Service Survey to gauge resident perceptions about the quality and satisfaction of city services, programs and direction. The survey results help to determine priorities for the community as part of the City's ongoing strategic management process.
This page provides data for the Fire Services Satisfaction performance measure.
The performance measure dashboard is available at 1.04 Fire Services Satisfaction
Includes detailed responses to Tempe Fire Medical Rescue Customer Satisfaction Survey.
Surveys involving medical patients are sent out weekly to Tempe Medical Fire Rescue patients who provided email address at time of treatment. Results are calculated monthly for the prior months responses for review by Tempe Fire Medical Rescue administrators.
Respondents are asked to answer several questions about their experience. Detailed information about the questions are included in the data dictionary for this dataset.
Additional Information Source: Tempe Fire Medical Rescue Customer Satisfaction SurveyContact: Wydale Holmes / Hans Silberschlag (Fire Customer Survey)Contact E-Mail: wydale_holmes@tempe.govData Source Type: ExcelPreparation Method: Data downloaded from website (Survey Monkey)Publish Frequency: Monthly (Fire Customer Survey)Publish Method: ManualData Dictionary